IT Support Technician

· Email – management, troubleshooting, monitoring of filtering and protection issues.

· Networking– monitor and troubleshot issues with broadband services, wireless access points, switches, routers and client

· Telephone system – troubleshooting service and hardware issues.

· Service tickets - initiation and follow-up on service needs from various IT vendors.

· The employee may be asked to assist in the creation of end-user procedure documentation.

· Security Compliance. Familiarity with NIST, Upcoming CMMC, or Vipre Enterprise a plus.

· Virus Infection Diagnosis and Remediation

· Installing, and configuring PCs, Laptops, and peripherals such as printers.

· Respond to user hardware operation issues – computers, printers, storage devices, etc.

· Diagnose hardware failure, repair if possible.

· Diagnose network cabling or equipment issues.

· Troubleshoot user software issues with operating systems and applications.

· Troubleshoot and control access to network share folders.

· Troubleshoot various Access databases and make changes to the programs as needed.

· Diagnose and troubleshoot communication problems,

This person would take instruction and guidance from the IT Manager and/or his assistant. Working separately as or as a team member as well as independently as required.

This person should be well versed in Microsoft Office applications. Exhibit a willingness to learn our systems. Previous experience in the Star2Star, Exchange, Quicken, Mimecast, Vipre Enterprise Security, Migration to Microsoft 365 from Office 2010 a plus.

Other tasks as assigned.

Willing to work a flexible schedule if needed.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Eatontown, NJ 07724: Relocate before starting work (Required)

Work Location: In person