About Us:

At EF Education First, we are travelers, innovators, thinkers and doers. We readily promote an open and collaborative workspace. Our people are our biggest asset, and together we have created a culture of cooperation, project ownership, and impact. As the world leader in international education, with more than 52,000 staff and teachers working in 52 countries around the globe, our mission is simple: Opening the world through education. Since 1965, EF has helped more than 15 million people see the world, learn a language, or earn an academic degree. Don't miss the unique opportunity to join our one-of-a-kind team! About the role: EF International Language Campus in San Diego, California is seeking a Customer Support Coordinator for our fantastic school located in Point Loma. The role reports to the Customer Experience Manager and supports in all areas of the Customer Support and Administrative Department in addition to other departments as needed.

The Role:

• Provides a high level of customer service in a busy and fast-paced environment while working at the front reception desk.
• Handles and services all student questions and inquiries with care and a smile.
• Supports the Customer Experience Manager with acceptance of all new students, ensuring that all booking details are entered correctly. Also assists with the visa process from start to finish as needed.
• Ensures all student records meet accreditation standards and remain in compliance with student visa regulations working with both SEVIS and ACCET guidelines.
• Responds quickly and accurately to enquiries and correspondence with overseas administrative offices regarding all student booking and visa requests.
• Supports the weekly intake and registration process ensuring intake materials are prepared in advance and student documents are properly logged in an internal database.
• Handles all general student questions and inquiries. ·
• Assists with student arrivals and departures ensuring safe transfers to and from local airports on time to ensure smooth travel experiences.
• Supports with customer service, collecting student evaluations, and following up to ensure all customers are having a positive experience. ·
• Support students with questions regarding insurance claims and doctor visits.
• Effectively communicates with colleagues worldwide and other internal departments.

Requirements:

• Student focused and customer service-minded
• Dynamic and outgoing person
• Strong conflict resolution skills
• Excellent organization and communication skills
• Ability to meet long and short-term goals in a timely manner
• Flexible approach always, you enjoy rolling up your sleeves, jumping in, and doing whatever it takes to get the job done
• Extremely detail-oriented
• Ability to work in a fast-paced, react quickly, and make sound decisions.
• Comfortable working with diverse populations
• Travel or study abroad experience preferred
• The ability to speak a second language is desirable but not mandatory
• Sales or recruitment experience desirable •
• Flexible schedule
• Salary: • $38K-$42K

What our staff say:

“I love getting to know our students from different cultures and I get to practice other languages.” “I take pride in creating memorable moments. I get immense satisfaction from providing this experience to international students.”

‘‘There’s lots of career development opportunities and professional experience. I have been able to create amazing friendships and memories with people from different countries.”