Job Description

Customer Service Support

Pay: 23-28/hour DOE

Hours: Monday through Friday 8am-5pm

Location: San Diego, CA 92131

Full time, Onsite

temp to hire, possibility to be a Direct Hire opportunity

A global leader in the manufacturing of advanced instrumentation for monitoring atmospheric pollution is seeking a customer service support clerk to join their Team.

Job Summary

Responsible for providing effective customer service for all internal and external Company customers by utilizing knowledge of Company products and programs. Also responsible for developing and maintaining positive customer relations, as well as team member relations within the Customer Service Department.

Job Duties:

· Responds to customer inquiries regarding price and product requests.

· Processes customer orders/changes.

· May recommend price adjustments based on Company/customer relationship.

· Provides timely feedback to the customer including shipping date, anticipated delays, and any additional information needed by customer.

· Assists in resolving production scheduling, shipping, or invoicing issues to ensure delivery by specified dates.

· Process product returns and validate warranty claims.

· Meets and exceeds customer service expectations.

· Solicits sale of new or additional services.

Qualifications:

· Problem Solving, Technical, Customer Service and strong Oral and Written communication skills.

· Minimum of 5 years of experience in a similar position required.

· Two-year certificate from college or technical school preferred and/or equivalent related experience and/or training; or equivalent combination of education and experience.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.