Passionate about home improvement and excellent customer service? Seize the opportunity to shine as our Customer Support Representative. Enroll customers with a smile and be the key to turning their visions into reality. We are thrilled to forge a strategic partnership with one of the top clients in the home improvement industry, propelling our growth and extending our influence in the San Diego area. As we embark on this exciting venture, the Customer Support Representative stands as an essential pillar in ensuring our continued success by expertly representing and championing the interests of our valued clients. This role involves educating customers about our client's services and facilitating appointments with designated sales managers to meet their specific service needs.The Customer Support Representative plays a pivotal role as the primary point of contact during our retail events. Therefore, we highly value candidates with a demonstrated track record of success in both customer service and retail environments.

As a top marketing and customer service firm in the San Diego area, we are renowned for our commitment to personalized customer interactions and assisting consumers in achieving their home improvement goals. At the core of our company culture is a dedication to not just meeting, but exceeding, customer expectations and fostering relationships built on trust and tailored retail solutions. We are on the lookout for a Customer Support Representative who is a dynamic people-person with the unique ability to bring smiles to our customers’ faces. This role demands an individual who will represent our clients’ with professionalism and an unwavering satisfaction for customer satisfaction. If this sounds like you, apply today!

Customer Support Representative Responsibilities:

• Attend daily retail events to educate customers on the home improvement program and services offered by our clients, ensuring a clear understanding of available options.
• Work directly with customers to enroll them in home improvement services and address any questions or concerns they may have.
• Coordinate and schedule appointments for customers to speak with designated top sales managers, facilitating a seamless transition from enrollment to further discussions.
• Maintain brand recognition for our clients by fostering a positive and consistent image at our retail events.
• Meet and exceed enrollment targets and performance metrics through proactive outreach strategies such as directly engaging with customers.
• Maintain accurate and detailed records of customer interactions, ensuring all information is up-to-date and accessible for future reference.

Customer Support Representative Requirements:

• High school diploma or equivalent.
• Prior experience in a client-facing or customer enrollment role is preferred but optional.
• Proven track record of success in collaborative team settings, whether through sports teams, clubs, or previous employment experiences. 
• Interest in home improvement projects and creating memorable customer experiences.
• Reliable transportation and the ability to travel to local retail events.

Why Work With Us:

• Competitive Hourly Pay: Enjoy a competitive and rewarding hourly wage along with commission bonuses that reflect your skills and dedication.
• Paid On-the-Job Training: Benefit from our paid training program which provides personalized mentorship from senior team members and equips you with the knowledge and skills necessary to excel as a Customer Enrollment Representative.
• Travel Opportunities:Travel to different retail locations daily and represent our clients in diverse locations, and expand your horizons with our annual company-sponsored trips and conferences.
• Team Collaboration: Work alongside peers and senior management in a supportive environment where each team member is encouraged to share ideas and contribute to our company’s success.
• Customer Interaction: Thrive in a role where you not only engage with customers, but you make their day by helping them reach their home improvement goals!