Job Description for ACADEMIC EXPERIENCE MANAGER

EF International Language Campuses

Are you looking to develop your Academic Career whilst gaining experience with an international company? EF International Language Campuses in San Diego is looking for a dynamic and qualified Academic Experience Manager.

As Academic Experience Manager you will support, students to have the best academic experience of their lives! The hallmarks of success in this role are passion, customer service mindset, solution driven, and goal oriented with attention to detail. As we are working in a very fast-paced environment, we are looking for a self-starter who can apply their previous knowledge and experience to continue the successful growth and development of the school.

The responsibilities of the role include:

• Answer student questions and address student concerns or complaints through reactive and proactive communication
• Provide support, coaching and guidance to teachers, based on student feedback and special needs
• Conduct meetings, sessions and focus groups with students to collect and provide information at different stages of the student journey
• Counsel students on strategies for learning improvement and provide advice and a friendly ear (as needed)
• Focus on student satisfaction and drive projects intended to improve this important KPI
• Collaborate with team members on special projects related to curriculum development and student leadership
• Attend weekly team meetings to provide status updates
• Assist in other center-related projects, such as teacher outreach, data collection, and engagement initiatives

Qualifications and competencies

• Authorized to work in the United States

• TESOL certified (CELTA or similar) is essential and a Master’s degree in TESOL or related field preferred
• Minimum 3 years’ teaching experience to adult students in an ESL environment

• Confidence and outstanding written/verbal professional communication skills
• Ability to create a welcoming environment and build rapport with students

• Excellent planning and organization skills, with good attention to detail
• Strong leadership skills and ability motivate a diverse and experienced teaching team.
• Cool under pressure – willing and able to take charge in an emergency, think and react quickly to daily surprises, comfortable with a fast-paced and ever-changing environment

Additional information:

You can also expect to enjoy your work, have a lot of fun, while contributing to and being a driving force in the development of the culture of the EF center in San Diego