Job Summary

This is an entry skilled level support position in the Member Contact Center (MCC). The position is responsible for providing a wide range of services via inbound telephone calls, including, but not limited to member services.

We encourage you to view and apply directly at edfed.org/careers

• Answers calls and greets members appropriately according to MCC monitoring and coaching standards, provides general information regarding Credit Union products and services, handles a high volume of calls.
• Identifies problems and/or provides member support; addresses member concerns and works with the member to resolve.
• Assists members with existing loan questions.
• Coordinates resolutions with Lending for payment options and research.
• Refer Debit & Credit/ATM issues including fraud to Card Services/Disputes & Loss Prevention departments. Handles debit card/ATM issues, including fraud, blocking/unblocking and replacing, releasing debit card holds, and increasing limits on debit cards after hours.
• Refers loan applications to the ELC.
• Cross Service credit union products and participates in campaign referrals.
• Processes lost/stolen drafts, check orders, statement/check copies, stop payments, account warnings and Red Flag issues.
• Assists members with inquiries concerning ACH, Bank by Phone, Online Banking, Bill Pay, eStatements, & eAlerts.
• Makes phone transfers, provides balances and address changes over the phone.
• Update correspondence dates for dormant accounts.
• Back-up to the Switchboard Operator.
• Performs other duties as assigned by management.
• Saturday work required
• Must have availability Monday - Friday between the hours of 10:00 AM and 5:00 PM

Qualifications

High school Degree

Associates Degree Preferred

0-2 Years of Call Center / Customer Service

The following are some benefits offered to employees:

• Paid Birthday
• Paid Holidays
• Paid Sick and Personal Time
• Paid Vacation
• Tuition Reimbursement
• 401K (with matching funds) and CU contributions

Job Type: Part-time

Pay: From $16.54 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible spending account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement

Schedule:

• Monday to Friday

Application Question(s):

• Are you authorized to work in the United States?

Experience:

• Call center: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Kendall, FL (Required)

Work Location: In person