Support Engineering - Lead

Overview:

Edifecs is looking for a candidate to join the Encounter Management Support Engineering team. The goal of the role is to provide “Customer WOW” to the Edifecs client base and well as mentor team members. This opportunity will help the candidate grow in either a technical trajectory to engineer or a people management role.

What will do:

• Provide direct developer support to enterprise clients related to technical and operational aspects of the Edifecs Encounter Management products.
• Provide mentorship and task guidance to team members. Partner with product and engineering teams to bring issues to resolution.
• Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc.
• Collaborate in virtual teamwork with other Support staff.
• Host online troubleshooting and investigation sessions on customer’s production environments. Deliver a consistent, responsive and satisfying customer experience with each contact.
• Collect all necessary problem details from customers to be able to effectively see the problem to resolution. Successfully reproduce customer issues in a controlled test environment.

What will you bring:

• Knowledge of core Edifecs Products (Smart Trading, Transaction Management, Encounter Management)
• Knowledge of ETL processes, best practices and troubleshooting
• Bachelor’s degree, or foreign degree equivalent, in Computer Science, Engineering, or related field, plus 5 years of progressive, post-baccalaureate experience in product support in the healthcare industry, including:

• 5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL;
• 5 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: VB, Jscript, Java, Perl, C# or VB.Net;
• 4 years of experience working with code or scripting development.
• 3 years of experience working with Edifecs EDI and EDI systems and knowledge of HIPAA;
• 3 years of successfully delivering on managed projects tailoring communication to all audiences (Executive to Engineer Level)

• Basic understanding on Networking, Firewall and Routing concepts

Note: The expected base pay range for this position is $98,817 - $135,084 per year. Base pay offered may vary depending on location, job-related knowledge, education, and experience. We are pleased to offer our associates a comprehensive well-being plan. Our offerings include medical, dental, vision, life, and disability insurance, a 401(k) retirement savings plan including an Edifecs matching contribution, and up to 25 days of PTO and 10 holidays per year. More information on these and additional well-being offerings can be found here. This will be a hybrid role.

About Edifecs

Edifecs is a leading healthcare technology company with the mission to improve healthcare outcomes, reduce costs and accelerate innovation. We empower healthcare organizations to scale the partnerships required by payment, care delivery and access reform initiatives that are redefining the healthcare industry. We are disruptors, scientists, data nerds, doctors and artists. We believe information technology can revolutionize healthcare. Edifecs has grown from a small start-up to the market leader in our space, and today boasts over 375 healthcare clients that include 25 Blue Plans, over 50 Commercial Plans, 100’s of Healthcare Providers, State and Federal agencies, along with partnership arrangements with most leading middleware stack vendors. Edifecs is regularly recognized as a leader in the Healthcare IT. We have received recognition and awards and continue to be recognized for our overall performance as a company, our dynamic workplace culture and our commitment to innovation.