Director of Franchise Training & Development

Who are we and what do we do?

Fruit was just the beginning. Since our founding in 1999, we’ve evolved over 25 years into an industry leader and modern gifting destination for celebrating the moments that matter. In addition to a robust online e-commerce hub, our vast retail footprint includes nearly 1,000 locally owned and operated franchise locations globally.

With offerings that go beyond our iconic fresh fruit bouquets to include baked treats, fresh flowers, dessert boards, platters, and more, our vast collection of delicious treats and innovative gifts are perfect for treating yourself and others.

No matter the occasion or moment, there’s an edible® for that.

Through all our incredible years, we’ve remained committed to our 5Ps:

• Our promise– Experiences that WOW.
• Our products–Remarkably fresh.
• Our places– Interactive and creative.
• Our People– Create special memories.
• Our purpose–To celebrate what’s good in life. 

Purpose:

As the Director of Franchise Training at Edible Brands, you will play a pivotal role as a Senior individual contributor in shaping the future of our franchise network. This position is not just about design and development; it's about rolling up your sleeves to design and develop brand-new training programs to ensure our franchisees receive top-notch training and support whether you’re delivering the training yourself or facilitating train-the-trainer initiatives.

You will have a big impact on brand standard initiatives for continuous improvement and elevation of operations across the Edible franchise system by leading and executing multi-tiered, integrated, and year-round training programs for every audience in the brand including field team members, store managers, franchisee owners, regional business managers, and corporate employees.

You will closely partner with Operations, Business Development, Innovation, Marketing, Technology, and the leadership team to ensure we deliver learning programs that achieve successful sales, profits, and high customer satisfaction.

Location: This position will be based onsite out of our home office in Sandy Springs, GA. 

What that looks like day to day:

• Develop and lead a fully integrated franchise training and development program with innovative, effective, and engaging content using a variety of learning modalities, including but not limited to, eLearning and Instructor-led training
• Analyze, design, develop, implement, and evaluate franchise training and development programs and instructional content focused on customer service, leadership, and operational excellence. 
• Assess and re-shape curriculum and content for franchisee training programs as needed, including the new store opening process and store manager training.
• Collaborate with subject matter experts and cross-functional partners to design and develop training in support of Go-To-Market initiatives. 
• Execute innovative training and development best practices measured by key business results, employee and guest loyalty and retention, and talent development industry recognition. 
• Proactively drive and support change management programs and tactics to facilitate the implementation of new programs, processes, and initiatives that support the brand strategy, goals, and leadership priorities.

Requirements:

• 7 years' experience in end-to-end experience designing, developing facilitating, and analyzing multi-unit training programs, customer service, and retail training highly preferred
• Experience in the Retail and Food industry is highly preferred
• Formal hands-on Instructional Design education/certification and experience are highly desirable
• Experience and willingness to facilitate training directly to small, and larger audiences
• Master's degree in organizational development or training & development a plus

About you: 

• As an individual contributor, you bring a willingness to “roll up your sleeves” as well as demonstrate the resourcefulness required to function well within a lean, fast-paced environment
• Actively reflect our people, values, and culture while influencing the organization and executive team through daily actions, behaviors, and impact 
• You possess an ROI mentality and methodology for designing, implementing, and evaluating all training and development programs 
• You can speak and write clearly and succinctly in a variety of communication settings and styles, having the ability to convey information to others so that messages are understood, and outcomes delivered 
• You bring a disciplined approach to planning and prioritizing short and long-term objectives, and will be skilled at filtering and disseminating best practices 

What We Offer: 

• Onsite work environment with work-from-home flexibility, fostering collaboration and relationship building with peers, cross-functional partners, and leadership
• The stability and resources of an industry-leading company successfully operating for 25 years, with the agility and innovation of a startup, allowing you to make a significant impact and shape our future.
• Growth & Development – Each team member has a visible and immediate impact on the business, offering abundant opportunities for personal and professional growth as we scale in size and sophistication
• Healthcare plans that include health/dental/vision insurance, 401K Plan, company-paid life insurance and short-term disability, flexible spending account options and more
• Paid time off, including sick days & holidays to support work-life balance

We are proud to be an EEO/AA employer. Applicants for employment are considered without regard to race, creed, color, religion, sex, sexual orientation, marital status, national origin, age, and disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard.