Position Summary

Customer Service Rep

Pro Outdoor is a rapidly expanding Outdoor Service Company specializing in lawn sprinklers, lawn fertilization, mosquito and tick control, outdoor lighting and drainage solutions. We are committed to delivering exceptional services to our clients and need talented and enthusiastic Rock-Stars to join our Team!

We invest in our employee’s future with on-going training, career mobility and a supportive culture built on integrity and respect. We seek dedicated individuals who are looking for more than just a job, but a rewarding career and a fun place to be.

We are seeking a motivated individual to join our Team as a Customer Service Rep and contribute to our continued success!

Are you a customer service professional ready to take your skill set to the next level?

Pro Outdoor is seeking a top-notch customer account specialist who will deliver outstanding care to our valued customers. We are looking for detailed-oriented, multi-tasking individuals who likes to work in a fast-paced office environment. The ideal candidate for the position will have customer service experience, excellent telephone skills, knowledge in billing, cross-sales, and problem-solving abilities.

Essential Functions:

• Answer incoming Customer Calls in queue
• Scheduling services
• Handling customer issues
• Account Billing & Collecting
• Membership Sales and Cross-Selling of other company services

Knowledge, Skills & Abilities:

• Superb written and verbal communication skills.
• Knowledge of CRM software, Excel and Word a plus.
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
• Some Sales experience
• Previous knowledge of billing preferred
• A positive attitude and the ability to build relationships with customers.
• Ring Central Software experience a plus!

Education:

High School Diploma or GED

Compensation:

$18-$25 an hour bonuses

Sign On Bonus- $1,000

Job Type:

Full-Time

Hours:

Availability to work 8:00am -4:30pm- Monday –Friday

Weekend availability:

4 Saturday’s in a year between 8am-12pm

Benefits:

• 401K with a company match
• Medical Insurance
• Dental Insurance
• Life Insurance
• Paid time off