Responsibilities and Duties:

• Answer incoming customer inquiries from all lines of Customer Care Center business.
• Place outbound calls to insured on files received from business partners.
• Schedule claims, sales, and service appointments (via email, text, phone and claims systems)
• Enter and update customer information in company databases.
• De-escalate situations involving dissatisfied customers.
• Work to improve systems and processes to make the Customer Care Center more effective and efficient.
• Provide friendly, knowledgeable, and prompt support for internal and external customers.
• Assist other departments as needed.

Qualifications:

• Excellent communication skills via telephone, email and in person
• Ability to work in a fast-paced environment prioritizing competing responsibilities according to urgency and importance
• Computer literacy and experience using MS Office products
• Attention to detail
• Flexible schedule with the ability to work evenings, weekends, and holidays as necessary
• Desire to work as part of a team and provide back-up when required for team members.
• Previous customer service experience is preferred.

Why Dent Wizard? An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We estimate the range for this seasonal/intern role: $15.00-$17.00 per hour.