Client Service Manager

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Location: Chicago, IL

Type: Full-time

Department: Financial Markets

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Summary

A Client Services Manager will be the key liaison between clients stakeholders and onshore and offshore delivery teams while partnering closely with sales teams to ensure seamless communications, exceptional project delivery, and service excellence. The ideal candidate will possess exceptional interpersonal skills, a strategic mindset, operational understanding, and the ability to manage multiple accounts and/or client stakeholders effectively. This role is critical in helping eClerx retain and expand existing business relationships while delivering high-quality solutions, execution, and ensuring overall client satisfaction. 

Responsibilities

• Cultivate strong, long-lasting relationships with high-profile client stakeholders and leaders. 
• Act as a main point of contact for client inquiries, concerns, and feedback. 
• Conduct regular status meetings with clients and internal stakeholders to provide updates on production and address any issues. 
• Understand client needs, collaborate with internal teams (sales, offshore delivery teams, onshore/offshore consultants, technology, etc.) to deliver tailored solutions and service excellence Facilitate clear communication between clients and internal teams, ensuring alignment on project goals and expectations. 
• Oversee and manage the end-to-end project lifecycle, from initiation to completion, ensuring timely and successful delivery of services. 
• Structure regular check-ins with project plans, timelines, and budgets. 
• Handle escalations with clients, internal teams and onshore/offshore delivery. 
• Work closely with sales teams to identify and explore new opportunities within existing accounts. Qualifications: 
• Experience in client services, customer relationship management, project management, or a related field(s). 
• Proven experience in B2B client relationship management and project management, particularly in a technology, operations, or digital services environment. 
• Strong organizational and multitasking skills with the ability to manage multiple accounts simultaneously. 
• Excellent communication and interpersonal skills. 
• Strategic thinking and problem-solving abilities. 
• Proficient with relevant project management tools and software.

Eligibility Requirements

• 8 years working in financial services industry, preferably within banking or investment management businesses
• 5 years in client service, customer relationship management, project management, or related fields
• 3 years working with globally distributed teams
• 2 years working in client-lifecycle functions (e.g., client onboarding, know your customer, client due diligence, anti-money laundering, financial crimes) or client-regulatory initiatives

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In the US, the target base salary for this role is $125,000-$200,000. Compensation is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography. We expect the majority of candidates who are offered roles at our company to fall throughout the range based on these factors. 

About eClerx

eClerx provides business process management, analytics, and automation services to a number of Fortune 2000 enterprises, including some of the world's leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India's leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 17,000 people across its global sites in the US, Canada, UK, Australia, Italy, Germany, Switzerland, Dubai and Singapore, along with its delivery centers in India and Thailand. For more information, visit https://jobbio.com/eclerx.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here.