**Call Center - Customer Service Rep**

Conn's HomePlus March 4, 2022 Tempe, AZ Position Summary: The Customer Service Representative's role is to provide support and solutions to customers regarding product or service issues/concerns. Your responsibilities include handling inbound and outbound calls to customers, vendors, and facilities to ensure complete customer satisfaction across the lifecycle of the customer's service experience with Conn's. You will provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation. Responsibilities: The Customer Service Representative's responsibilities include, but are not limited to: Meet monthly contact center performance goals for customer satisfaction, quality, productivity and other key metrics. Ensure that customers questions and problems are resolved properly and quickly. Address challenging customers and problems that require escalation outside of the department. Provide every customer with the highest level of customer service with a reassuring, professional attitude and a willingness to resolve the situation. Provide support and solutions to customers regarding product or service issues and concerns. Maintain accurate customer records by updating account information. What we look for: Compassion Reliability Levelheadedness Confidence Qualifications: Minimum 1 year of call center and customer service experience Outstanding interpersonal and communication skills for interacting with customers via phone and written correspondence Excellent problem-solving skills Ability to maintain composure under stressful conditions Ability to multi-task in a fast-paced environment Ability to make quick decisions to provide the best issue-resolution Proficient with computer-based work; Ability to learn in-house software applications Must work with integrity in all interactions and strive for excellence in all aspects of the job Other Requirements: Stable work history High School diploma or GED Ability to work a full-time schedule, including evenings, weekends and holidays, with overtime as needed Ability to remain in a stationary position for long periods of time Bilingual a plus Conn's History: Conn's established in 1890 is a specialty retailer with approximately 4,500 employees and currently operating 130 retail locations in Alabama, Arizona, Colorado, Georgia, Louisiana, Mississippi, Nevada, New Mexico, North Carolina, Oklahoma, South Carolina, Tennessee, Texas and Virginia. The Company's primary product categories include: Furniture and mattress, including furniture and related accessories for the living room, dining room and bedroom, as well as both traditional and specialty mattresses; Home appliances, including refrigerators, freezers, washers, dryers, dishwashers and ranges; Consumer electronics, including LED, OLED, QLED, 4K Ultra HD, and smart televisions, gaming products and home theater and portable audio equipment; and Home office, including computers, printers and accessories. Additionally, Conn's offers a variety of products on a seasonal basis. Unlike many of its competitors, Conn's provides flexible in-house credit options for its customers in addition to third-party financing programs and third-party lease-to-own payment plans. Our mission is to make it possible for everyone to purchase quality, long lasting products for their home. Conn's HomePlus is an equal opportunity employer. Same Description for Internal and External