Job description

We are looking for a Night Auditor to serve as our guests’ first point of contact and manage all aspects of their accommodation in the evening. The hotel Night Auditor's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services when appropriate
• Maintain updated records of bookings and payments
• Run overnight reports and email to management

Skills

• Customer service attitude
• Excellent communication and organizational skills
• Be a Team Player
• Experience with VisualMatrix is a plus!

Job Type: Part-time

Pay: $20.00 - $22.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Night shift
• Weekends as needed

People with a criminal record are encouraged to apply

Ability to Relocate:

• Bellevue, WA 98007: Relocate before starting work (Required)

Work Location: In person