EAGLE MOUNTAIN CITY

APPPROVED CLASS SPECIFICATIONS

I. Position Title : Customer Service Representative I Creation Date : 06-08

EEO Code : Administrative Support

Status : Non-Exempt

II. Summary Statement of Overall Purpose / Goal of Position :

Performs working-level customer service duties as needed to expedite efficiency and effectiveness of city services; acts as first point of contact with the public;

performs various clerical / receptionist duties including receiving and directing calls, greeting the public & providing city related information.

III. Essential Duties :

Customer service, answers phone, greets walk-in customers and provides information.

2. Receive cash, checks, credit card payments for utility billing, sports, events, and other miscellaneous payments

IV. Additional Duties :

• Assist with maintenance of office supply closet
• Schedule and maintain building use calendar
• Assist with filing / archiving as needed
• Route Eagle Mountain incoming mail, ensure outgoing mail properly stamped and delivered to mail depository and ensure postage machine is working properly.
• Assists Utility Billing department with day to day duties as needed.
• Other duties as assigned.

Qualifications :

Graduation from high school or equivalent; Minimum 18 years of age.

Education : High School diploma or equivalent, some college or college degree preferred with an emphasis in Communications, Public Relations, Journalism, English, or similar

Experience : One to two years of prior experience in job-related activities, with demonstrated competence.

Knowledge of : Computer, 10-key, fax machine, copy machine, web-based platforms, social media; general City geography; City ordinances and procedures

Communication Skills : Contact with other departments, furnishing and obtaining information; frequent public contact, both verbal and written, requiring tact and judgment;

good English, spelling and verbal skills.

Equipment Used : Requires frequent use of office machines and equipment such as, computer, 10-key, fax, printer, copy machine, postal machine and telephone.

Extent Supervised : Moderate supervision based on tasks / assistance required.

Analytical Ability : Great mental effort is required; requires exercise of discretion and independent judgment; ability to organize and communicate effectively both in writing and verbally;

establish and maintain effective working relationships with employees and the public.

• Working Conditions :
• Moderate responsibility for making decisions affecting the activities of people; evenings, weekends, and some holiday work required related to supporting special events;
• minimal stooping and kneeling; consistent talking, hearing and seeing; moderate pressure or mental fatigue; moderate exposure to muscular exertion, climbing or balancing;

office environment, along with outdoor work in variable weather during events.

Job Posted by ApplicantPro

Last updated : 2024-05-09