About Us

Eagle Eye Networks is the global leader in cloud video surveillance, delivering cyber-secure, cloud-based video with artificial intelligence (AI) and analytics to make businesses more efficient and the world a safer place. The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough to power the future of video surveillance and intelligence. Eagle Eye is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Learn more at een.com.

Summary

Eagle Eye Networks is seeking an Inside Sales Specialist. This position will ensure a high level of customer appreciation for Eagle Eye Networks’ products, services, and channel program through strong support of resellers, end-users, and technology partnerships. This position will report to the Inside Sales Manager and work closely with Inside Sales Reps, Regional Sales Managers and the Customer Care Team. This position is a great opportunity to get started within the technology sales industry.

Responsibilities

• Sales and Support for End Users and Resellers - Assisting and supporting resellers and/or end users via phone, chat, and email as needed.
• Sales Coverage - Work with the Inside Sales Team to ensure coverage and availability across business hours and territories as needed.
• Reseller Onboarding - Assist the sales team by providing potential resellers the required documentation via e-signature software and tracking it within Zoho CRM.
• Quote Creation/Delivery - Create deals and quotes within Zoho CRM and EEN Admin and deliver them to resellers, partners or other EEN representatives.
• Order submission - Verify and associate purchase orders with existing deals and submit them to customer care for processing. 
• Zoho Data Management - Assist sales team in managing and maintaining accurate end user and reseller data in Zoho CRM.
• Weekly Reporting - Weekly reports will consist of the following: Stats for the week: # of reseller calls, # of demos, # new resellers, highlights for the week, and lowlights for the week
• Meet/Exceed Target KPIs - Consistently achieving call and deal creation metrics.
• Ongoing Product Knowledge - Stay up to date with Eagle Eye Products and services through internal training and Eagle Eye University.

Experience

• Previous experience in customer service or sales support roles a plus
• Excellent verbal and written communication skills for interacting with resellers and end users via phone, chat, and email.
• Ability to provide top-notch customer service, address inquiries, and resolve issues promptly.
• Experience in using Zoho CRM for creating and managing deals and quotes.
• Experience in handling the administrative tasks associated with deal creation and delivery.
• Proven ability to collaborate with various departments effectively 
• Familiarity with CRMs and GSuite tools such as Gmail, Sheets, Docs, Slides, and Calendar.
• Successful track record setting and achieving Key Performance Indicators and goals.

Why work for Eagle Eye?

Eagle Eye Networks is an innovative, global start-up building the only platform powerful enough to support the future of video surveillance and security. Here your voice will be heard, and talent respected. We have proven leadership and financial backing of one of the world’s premier venture capital firms. The work we do is essential in today’s world, as our systems are used to protect the health, safety, and welfare of people and property around the world.

• Medical Benefits: We offer a competitive medical plan. Company offsets premiums.
• 100% paid employee dental and vision insurance.
• Taco Tuesdays: Like breakfast tacos? You’re at the right place, because weekly breakfast tacos are provided.
• 401k plan with company match!
• Weekly Lunch: Food is love. Especially when it is free.
• Snacks: You will never go hungry.
• Culture: Innovation drives our vibe.
• Diversity: We embrace our global presence, the diverse ideas and backgrounds of our team to improve our culture, our products and grow our people and our business.
• Unlimited PTO: We value our employees’ work/life balance and want you to spend the time off you need.

More About Eagle Eye Networks

Eagle Eye Networks is leveraging artificial intelligence on its true cloud platform to dramatically reshape the video surveillance and security industry. The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service. Tens of thousands of companies in more than 90 countries around the globe have moved their video surveillance to the cloud with Eagle Eye VMS. Customers, including multi-family residences, smart cities, schools, hospitals, hotels, logistics, restaurants, and retail shops trust Eagle Eye for actionable business intelligence and proactive security across multiple locations. The Eagle Eye VMS has strong APIs for the secure integration of third-party systems and works with thousands of industry cameras, so customers don’t have to “rip and replace” their existing infrastructure. Eagle Eye Cloud VMS is the only platform robust enough to power the future of video surveillance.

Eagle Eye Networks is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.