66 Customer Service Representative Jobs in Fargo, ND
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E-solutions Inc is Hiring a Customer Service Representative Near Fargo, ND
Role : Customer Service Representative
Location : Fargo, ND
Job Description :
Answer incoming calls from customers to take orders, answer product inquiries and program questions, handle complaints, troubleshoot problems and provide information.
- Identify, trouble shoot and resolve customer challenges including follow-through to ensure customer satisfaction.
- Convert customer cancellation requests to continuation of services (also known as saves).
- Move customers to a higher level of product or service when appropriate (also known as up sells).
- Customer Care Support Contact Center Support demonstrates application of knowledge of products and services to customers.
- Problem-solve and properly execute company / client policies while creating a positive customer experience.
- Identify and escalate priority issues to appropriate team members.
- Complete after call support functions which include the processing of orders, forms and applications, call disposition and resolution reports / logs as well as required clerical processes and interfacing with other departments.
- RMA support including transaction update and appropriate disposition
- Quote Management including quote creation with prescribed TAT
- Initiate and coordinate activity for non-conforming product with prescribed TAT post receipt of materials
- Webform Processing of customer requests
- Stock status reporting
- Understand operating systems including order processing, data setup, reporting, on-line ordering system, telephone support.
- Support and maintain corporate quality standards, policies, practices, and work instructions.
- Standard call center metrics, including support availability and call wait times to achieve SLA compliance.
- Acceptable security and compliance requirements are met, as required and agreed.
Thanks and Regards,
Manish Sarswat
Account Manager
Job Summary
Full Time
Business Services
$30k-38k (estimate)
08/16/2023
05/07/2024
e-solutionsinc.com
ALBANY, NY
1,000 - 3,000
2003
MICHAEL MULLIN
$50M - $200M
Business Services
Related Companies
About E-solutions Inc
"Empowering Technology Services Founded in 2003, we are in our 19th year of structured growth. We are a talent-driven, talent acquisition company providing individual consultants, project teams, and strategic outsourcing services to clients in a wide range of industries. E-Solutions, Inc. is a certified minority-owned staffing firm spearheaded by industry experts. We offer award-winning solutions for the Global Talent Cloud. Our services include: Staff Augmentation IT Outsourcing Business Process Outsourcing We leverage our recruiting expertise to deliver high-end consulting services for a ...variety of engagements. E-Solutions, Inc. has developed a business structure with no boundaries, which means we work as one collective entity. Our MSP partners and end customers have recognized our commitment to a partnering supplier model enabling us to expand to our present feat: 8 Nations 32 Operational Centers 1800+ Workforce Revenue ~$100+ Million Top 10 vendor for $10 Billion System Integrator Our clients extend from Fortune 500s to IT Companies, and we're experts at finding the right combination of solutions & solutions to fit any company's unique environment. We place professionals in contract, contract-to-hire, permanent hire, and statement-of-work-based positions with industry forerunners and innovative start-ups. We partner with talent ranging from IT professionals to engineering to skilled trades and many more. Our vast experience has provided us with a depth of knowledge that spans across industries and technologies. The following are the industry verticals, which we serve:- BFSI ITES Healthcare Energy & Utilities Light Engineering Manufacturing Warehouse & Logistics Administrative & Support Services Disclaimer E-Solutions Inc. Provides Equal Employment Opportunities (EEO) To All Employees And Applicants For Employment Without Regard To Race, Color, Religion,
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The job skills required for Customer Service Representative include Customer Service, Communication Skills, Scheduling, Verbal Communication, Computer Systems, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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