Job Summary

Responsible for coordinating case management, safe and timely release services, and ensuring timely completion of ORR case management requirements. Case Managers ensures the creation of strong systems and methods of performance excellence while supporting the teams to embrace possibilities and develop creative solutions to ensure the demands of the program are exceeded. The Case Manager ensures the fidelity of the program components and ensures that systems of accountability exist to sustain the treatment expectation. The Case Manager demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the care and supervision of unaccompanied children (UC). This includes knowledge of legal background and authority governing the practice as related to working with unaccompanied children. The Case Manager will facilitate coordination between all disciplines within the program to ensure timely reunification and safety of youths.

Essential Functions:

1. Determines children requirements by completing intake interviews; determining the need for therapeutic medical, psycho-social, and psychiatric evaluations; reviewing therapist evaluations, treatment objectives, and plans.
2. Responsible for working collaboratively with program administrators to ensure that the collaborative process between the unit supervisors, case managers and clinical staff occurs on a consistent and on-going basis to ensure that unit programming is developed, implemented, and maintained within the lens of integrative treatment design.
3. Establishes treatment programs by setting schedules and routines; coordinating services being provided; arranging resources, including transportation and escort.
4. Monitors cases by verifying client's attendance; observing and evaluating treatments and responses; advocating for needed services and entitlements; obtaining additional resources; intervening in crises; providing personal support.
5. Maintains children records by reviewing case notes; logging events and progress.
6. Communicates children progress by conducting interdisciplinary meetings and evaluations; disseminating results and obstacles to therapeutic team and family; identifying treatment influences.
7. Prepares children discharge/release by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.
8. Improves treatment results by studying, evaluating, and re-designing processes.
9. Prepares reports by collecting, analyzing, and summarizing treatment, results data and trends.
10. Responsible for coordinating case management services to include the safe and timely release of UC in accordance with ORR policy and procedures.
11. Supports development and implementation of service planning to ensure that all youth have access to diverse and meaningful program offerings.
12. Provides training for case aides regarding responsibilities within the ChildrenFirst Residential Care Program, including agency, state and federal policy updates and changes.
13. Ensures accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.
14. Provides effective communication across departments and programs to ensure consistency of expectations, as well as works effectively as a member of the interdisciplinary team.
15. Advocates for the timely completion of specialized services as needed by the youth, including psychiatric and substance abuse evaluations, to include coordination with community-based resources if necessary.
16. Integral in the orientation process for case management staff to teach clear expectations of the position and how it fits in the agency, provide ongoing support in the milieu to continue the orientation in the unit.
17. Maintain effective working relationships with families, children/youth, colleagues, consultants and community agencies.
18. Develop and maintain emotional intelligence for effective self-care and the role-model for youth, staff, and families the essence of Trauma Informed Practices.
19. Ensures that treatment services are provided to all youth and families 24/7 in keeping with the agency standards. Ensures that there is an effective and efficient system of coordination for staff utilization related to the complexity of youth and families, i.e. transportation, crisis support, behavior management and education.
20. Demonstrates an understanding of the value of cultural diversity, including the ability to develop systems and practices that are inclusive of diverse staff members and responsive to the cultural needs of the client population served.
21. Assist in the provision and facilitation of department and agency wide training opportunities.
22. Develop, review and evaluate progress reports in order to ensure proper reporting procedures as outlined by guidelines.
23. Assist to monitor performance and determine the need for improvements.
24. Assist ensuring program operations and activities adhere to legal guidelines and internal policies.
25. Discover ways to enhance efficiency and productivity of procedures.
26. Other task and responsibilities as assigned.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Qualifications and Requirements

• Level: Bachelor’s Degreein Psychology, Sociology, Social Work, Clinical Counseling, Human Servicesor other relevant behavioral science required. Additional degree/course work in related fields desirable.
• 2 years of progressive employment experience as case manager.
• Equivalent Education/ Work Experience: Bachelor’s degree and 2 years of progressive employment experience with demonstrated case management experience under HHS and ORR programs.
• Must be bilingual in English/Spanish (read, write and speak).

Working Conditions/ Physical Effort

Work is performed mostly in an office setting. Some overnight travel, public speaking, evening and weekend work are requirements of the position. Regular computer works also required. While performing the duties of this job, the employee is required to stand; walk; sit; finger, handle, or feel objects, or controls; reach; climb stairs; balance; stoop, kneel, or crouch; talk and hear. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The physical demands and work environment characteristics described above are representative of the physical capabilities that must be met by an employee and the working conditions that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

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