JOB SUMMARY

The Bilingual Case Aide is assigned to the case management department and is responsible for assisting in the day-to-day tasks to ensure that case management services are provided to youth in a timely manner. The Case Aide demonstrates knowledge of and familiarity with the Office of Refugee Resettlement (ORR) policy and procedures relating to the documentation and recordkeeping of records of unaccompanied children (UC).

HOURS AND SCHEDULE

Sun - Thurs (Fri & Sat OFF): 1:30 pm - 10:00 pm

ESSENTIAL FUNCTIONS

1. Assist to coordinate case management services to include the safe and timely release of UC in accordance with ORR policy and procedures.

2. Assist with filing, closing, and with overall daily maintenance of records found in the physical case file and UAC Portal.

3. Assist with compiling electronic and physical files for ORR or State Licensing representatives, upon request.

4. Create client intake case files with necessary intake documents and close files for discharges. Assist case management with creating discharge packets with discharge documentation and provide exit orientation to client as part of discharge process from the program.

5. Assist with the coordination of fingerprint services for family reunification at program designated digital site.

6. Assist to prepare children discharge/release by reviewing and amplifying discharge plans; coordinating discharge and post-discharge requirements; orienting and training family members; providing resources.

7. Responsible for assisting management staff with routine or daily responsibilities, including but not limited to filing, copying, scanning, answering phone, data entry, or other duties as assigned.

8. Ensure accurate and timely completion of documentation as required by state and federal regulations, to include ensuring that all services provided to youth are documented in the client record and required databases in accordance with state and federal regulations.

9. Ensure that youth are properly enrolled into the program’s internal intake system UAC Portal.

10. Ensure DHS and ORR placement documents are filed and uploaded to UAC Portal software.

11. Ensure the provision of two weekly telephonic contacts with family of origin, primary caregiver, and/or sponsor.

12. Facilitate incoming calls to youth with the appropriate family members and other approved caregivers.

13. Ensure the provision of follow up service phone calls are conducted 30 days after youth’s reunification and discharge from program.

14. Assist with the coordination of legal service provider’s “Know Your Rights” presentations.

15. Drive clients to facilitate program services, may include transportation to court appointments, attorney visits, consulate interviews, or other appointments as per contractual requirements as needed. Also include transporting youth within the US, if reunified.

16. Maintain effective working relationships with families, children/youth, colleagues, consultants, and community agencies.

17. Assist with the coordination of travel arrangements for program staff transporting youth for reunification or transfer purposes (may include booking airfare, hotel, and rental car) if needed.

18. Assist ensuring program operations and activities adhere to legal guidelines and internal policies.

19. Other task and responsibilities as assigned.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

QUALIFICATION REQUIREMENTS

Education:

• Associate degree in Psychology, Sociology, Social Work, Clinical Counseling, Human Services or other relevant behavioral science required.
• Equivalent Education/ Work Experience: Minimum GED or High School Diploma. 1-2 years of experience working in a youth services field.
• Bilingual (Must be able to speak, read, and write in English and Spanish)
• Ability to read, write and converse proficiently in Spanish and translate written Spanish into English.
• Strong writing, organizational and interpersonal communication skills
• Strong computer skills (Microsoft Office, SharePoint, OneDrive) with the ability to learn new software.
• Experience of case management experience with youth and children.

Dynamic Service Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, political affiliation, marital status, genetic information, disability, age, military service or veteran status, parental status, or other non-merit factor. Dynamic Service Solutions is also committed to comply with all fair employment practices regarding citizenship and immigration status.

We participate in E-Verify.