Dynamic Edge solves computer problems! Since 1999, Dynamic Edge has provided enterprise-scale technology solutions to small and medium businesses. Our clients enjoy 24 x 7 x 365 support and collaborate with our fun, friendly team that includes technical support staff, network engineers, security professionals, business technology managers and experienced administrative personnel.

Our Core Values inform everything we do:

• We are Excellent Communicators
• We Enjoy Helping People
• We are Tenacious
• We Prevent Emergencies by Eliminating Time Bombs
• We are Disciplined
• We Learn from our Mistakes

Opportunity

We are looking for full-time Project Engineer to join our high-performance team. Your primary objective will be to reply to plan and execute complex server, network, and security projects. You will observe established best practices, follow and improve project templates, and communicate proactively with clients. You will complete projects on time and budget. You will closely collaborate with your teammates and respond to issues by priority and within SLA.

This position will reside in either Ann Arbor, MI, or Nashville, TN. A fully remote position will be considered for the ideal candidate.

Responsibilities

• Plan and execute complex server, network, and security configurations
• Apply technical skill to a wide variety of issues supporting servers, workstations, networking, virtualization, cloud, wireless access points, LOB software, standard office applications and ISPs
• Follow established best practices, including project templates and checklists
• Communicate proactively and regularly with clients on project tasks and milestones
• Escalate task failures or roadblocks immediately to Project Manager
• Add detailed notes to every ticket for all time worked and resolutions identified
• Earn satisfaction from completing projects on time and budget
• Pursue continuing technical education to stay ahead of tech trends

Requirements

• 5 years of demonstrated technical support experience, including understanding of:
  • Windows Server 2019
  • Microsoft Office 365
  • Windows 11
  • Networking and VPN, including VLANs, packet inspection and routing protocols
  • VMware and virtualization
  • Wireless services
  • Cloud services, such as Azure and AWS
• Experience with a professional ticketing system
• Excellent communication, interpersonal and analytical skills
• Experience with Microsoft Office, including PowerPoint and Teams
• Ability to work under pressure, while maintaining a positive attitude and a sense of humor
• Degree from an accredited university, or equivalent experience

Desired Skills

• 3 years of demonstrated project engineer experience with a technology company
• 3 years of Managed Service Provider (MSP) experience
• Knowledge of IT infrastructure, managed services, and cybersecurity
• Microsoft certifications earned in the past 24 months

Compensation and Benefits

Compensation depends upon skills, experience, and assigned role. In addition to comprehensive health benefits, we offer a flexible work environment, a super cool tech company vibe, continuing education and mentoring, 401K, profit sharing, free lunches, exciting events, and occasional video games in the later afternoons.

To apply, please visit the appropriate listing on our job portal: