Job Description :

DXC Technology (NYSE : DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience.

Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate.

We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

We are seeking motivated and trained individuals to join our team as Customer Service Agents. As an agent, you will handle both inbound and outbound customer contacts, providing exceptional service and support.

Whether you work remotely or at our in-house call center, your role will be crucial in ensuring customer satisfaction and maintaining compliance with United States Government contract requirements.

Responsibilities :

• Answer incoming calls, addressing customer inquiries using established methods provided in training.
• Route calls to the appropriate personnel when necessary.
• Maintain accurate call records and update account history with inquiry results, initiating required confirmations.
• Process customer requests through various communication channels, such as fax, telephone, or mail, under direct supervision.

Basic requirements :

• High school diploma or G.E.D.
• Familiarity with organizational functions and personnel.
• Proficiency in using fax machines, computer software, and telephone technology.
• Experience with help desk software and its effective utilization.
• All candidates must comply with IDEMIA's background check process and criteria, and personnel with access to TSA and FBI contract sensitive information, SSI, and / or PII will be required to undergo federal background checks.

Additionally, personnel supporting state programs must undergo state-specific background checks, as required by the program.

Other Qualifications :

• Basic problem-solving skills with a business and analytical mindset.
• Strong communication skills, both oral and written.
• Ability to follow oral and written directions accurately and efficiently.

Work Environment :

• Full-time position, 8 hours per day.
• Monday to Friday, with shifts ranging between 6 : 00 am to 9 : 00 pm CT.
• Remote work position available, allowing you to work from any city within the United States.

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Last updated : 2024-03-23