Essential Job Functions

• Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in the areas of hardware installation, repair, upgrade and maintenance. Assists in investigating and resolving complex installations and maintenance matters of significance.
• Instructs customers in the operation and maintenance of systems/equipment.
• Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
• Ability to walk and stand for several hours.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.

Basic Qualifications

• High school diploma or G.E.D.
• 1-2 years of service desk or field support experience.
• Experience working with the company's hardware, software and equipment products.

Other Qualifications

• Good interpersonal skills to work with customers and other unit personnel.
• Good analytical and problem-solving skills.
• Good communication skills.
• Good time management and organizational skills.
• Good self-motivation and self-management.
• Ability to resolve hardware and equipment problems.
• Knowledge with ServiceNOW and Microsoft Office.
• Knowledge with VPN clients and encryption (not mandatory).

Work Environment

• Manufacturing plant environment.
• May require weekend and holiday work.
• May require shift work including afternoon and midnight shifts.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Wellness program

Experience level:

• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Relocate:

• Slidell, LA 70458: Relocate before starting work (Required)

Work Location: In person