The Service Manager shall maintain a positive company image and nurture public relations with homebuilders, property management companies, private clients, and internal customers alike. This position shall support the Service Technicians. This position is an incredible opportunity for an individual that thrives in team environment and focuses on Customer Service, Quality and Safety.

Essential Job Functions: 

• Supervise the Service Technician staff.
• Familiarize personnel regarding warranty procedures.
• Maintain a work schedule for assigned territory.
• Assist staff in responding to customer questions.
• Collect all purchase orders from builder’s representatives and follow up with accounting.
• Ensure that the appropriate procedures are in place for after hour emergencies.
• Monitor completion and quality of service items.
• Generate daily reports on completion of warranty & billable items and report to commercial and residential departments.
• Produce procedures manual for routine, emergency, and warranty items.
• Retain warranty and/or additional service documentation.
• Provide training, performance reviews for staff.
• Identify recurring warranty issues with construction and trades personnel.
• Acquaint builder representatives with company policies and procedures.
• Maintain current roofing reference materials.
• Assist service coordinators in maintaining department organizational flow.
• Instruct and train service technicians on performing upselling for other work that might need to be completed on a property.