Enrollment Counselor-Financial Aid Specialist- Enrollment Management Group
Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents.Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Temporary, Full-time, withbenefits (35 hours per week)
Hours: Varied (Required schedule: 12pm-8pm weekdays;9am-1pm Saturdays 1x/month per person; Online/hybrid-WFH 2-3 days per week)
Position Number: 242409/10-932
FLSA Status: Exempt
POSITION SUMMARY:
The Enrollment Counselor is responsiblefor guiding prospective students through the enrollment process, from initialinquiry to registration completion. This role requires strong communicationskills, customer service orientation, and the ability to connect withprospective students to understand their unique needs and goals. As anEnrollment Counselor, you'll be instrumental in guiding students to their educationaljourney. This role primarily involves support and detailed management of thefinancial aid process, providing comprehensive advising from post-admission toenrollment, and ensuring students are well-informed about financial aid andregistration. You will be a key contributor to meeting our enrollment goals andupholding the institution's commitment to educational excellence.
DUTIES ANDRESPONSIBILITIES:
Financial Aid Assistance: Advisestudents on financial aid options, helping them navigate the applicationprocess for scholarships, grants, and loans.Explain financial aid options and application process; assist with FAFSAcompletion and loan applications. Provide expertise in Financial Aid Assistancethrough consultative approach.
Enrollment Process Coordination:Facilitate the enrollment of new students, ensuring all necessary documentationis collected and processed.
Information Sessions and Tours:Conduct in person and virtual informationsessions for prospective students and their families. Ability to work eveningsuntil 8pm and occasional weekend work required.
Database Management:Keep track of student interactions andprogress using institutional CMR and database systems.
Communication:Maintain active and extensive communicationwith prospective and current students through various channels, includingphone, email, chat, and SMS.
Student Recruitment andEngagement:No cold calling. Proactivelyrespond and outreach to, engage and follow up with interested prospectivestudents and re-admitted students, understanding their needs and aligning themwith suitable programs.
Admission Process Managementand Post-Admission Advising:Oversee theentire admissions process, from initial inquiry to the completion ofregistration.This includes evaluatingapplications, facilitating decisions, and communicating outcomes to candidates.Provide ongoing support and guidance to students after admission, assistingthem in understanding the next steps toward enrollment.
Registration Support: Adviseprospective students on academic program options through one-on-oneconsultative interactions.Assiststudents with course registration, ensuring they are enrolled in the correctclasses and understand their academic schedule.
Goal Achievement:Using your talents and problem-solvingskills, recommend ways to help meet specific enrollment targets, analyzing datato develop strategies for improved performance. Achieve monthly goals forcontacted prospects, completed applications, and semester based closed enrollmentson a semester-basis
InterdepartmentalCollaboration:Coordinate with otherdepartments, including financial aid, registrar, and academic advising, toensure a seamless student experience.
Complianceand Training:Stay informed of andadhere to all relevant regulations and policies, and engage in ongoingprofessional development.Ensurecompliance with FERPA, Title IV, and other applicable regulations.
Completes other duties as assigned.
REQUIREMENTS:
Minimum qualifications:
1 - 2 years'experience in customer relations, sales, higher education, particularly inadmissions, financial aid, student accounts, or advising and registration orrelated fields.
Familiarity with academic programs andofferings.
Proficient inusing technology for communication and data management.
Preferred qualifications:
BA/BS from an accredited institution.
Knowledge of PC and Microsoft Office Software;familiarity with Slate and Banner preferred.
Alternately, thesuccessful candidate may possess any equivalent combination of experience andtraining, which provides the knowledge, skills and abilities required toperform the essential job functions. This includes, but is not limited to, thefollowing:
Strong communication skills: Articulate, activelistening and tailored messaging.
Collaboration: Effective in cross-functional teamwork.
Strong organizational skills:Detail-oriented with a problem-solvingmindset.
Time management:Ability to multitask and work effectively under pressure.
Guidance: Advising, supporting student goals.
Persuasion:Overcoming objections, gaining commitment.
Compliance: Understanding applicable regulations.
Professional demeanor and student-focused approach.
Maintain strict confidentiality of sensitiveinformation.
Ability to make decisions in accordance withestablished policies.
Engage in continuous improvement of processes andpractices.
Ability to be proactive, strategic anddeadline-oriented in a complex organization.
Professional demeanor with the ability to deal withpeople in a courteous and tactful manner regardless of circumstances.
Ability to work overtime and some weekends during peakapplication receipt and processing periods.
Motivation to work harmoniously with a diverse groupof highly qualified team members.
Commitment to theUniversity's values of diversity, equity and inclusion, and recognition of theimportance of treating each individual with dignity and respect consistent withthe University's Mission.Demonstratedexperience with, and understanding of, the broad diversity of the Universitycommunity (students, faculty, staff and others).
Ability toestablish and maintain effective working relationships with the UniversityCommunity.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University.Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit.Duquesne University is Catholic inmission and ecumenical in spirit.Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.