Enrollment Counselor-Administrative/Copywriting –Enrollment Management Group

Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Temporary, Full-time, with benefits (35hours per week)
Hours: Varied (Required schedule: 12pm-8pmweekdays; 9am-1pm Saturdays 1x/month per person; Online/hybrid-WFH 2-3 days perweek)
Position Number: 242410/10-931
FLSA Status: Exempt

POSITIONSUMMARY:

The Enrollment Counseloris responsible for guiding prospective students through the enrollment process,from initial inquiry to registration completion. This role requires strongcommunication skills, customer service orientation, and the ability to connectwith prospective students to understand their unique needs and goals. As anEnrollment Counselor, you'll be instrumental in guiding students to theireducational journey. This role involves support and detailed management of theadmissions process, providing comprehensive advising from post-admission toenrollment, and ensuring students are well-informed about financial aid andregistration. You will be a key contributor to meeting our enrollment goals andupholding the institution's commitment to educational excellence.

DUTIESAND RESPONSIBILITIES:

Enrollment Process Coordination: Facilitate the enrollment of new students,ensuring all necessary documentation is collected and processed. 

Copywriting/Editing skillset: Assist with Marketing andCommunications/MARCOM assignments involving messaging to applicants, socialmedia postings; editing responsibilities

Information Sessions and Tours: Conduct in person and virtual informationsessions for prospective students and their families. Ability to work eveningsuntil 8pm and occasional weekend work required.

Database Management: Keep track of student interactions andprogress using institutional CMR and database systems.

Communication: Maintain active and extensive communicationwith prospective and current students through various channels, includingphone, email, chat, and SMS. 

Student Recruitment and Engagement: No cold calling. Proactively respond andoutreach to, engage and follow up with interested prospective students andre-admitted students, understanding their needs and aligning them with suitableprograms.

Admission Process Management and Post-AdmissionAdvising: Oversee the entire admissionsprocess, from initial inquiry to the completion of registration. This includes evaluating applications,facilitating decisions, and communicating outcomes to candidates. Provideongoing support and guidance to students after admission, assisting them inunderstanding the next steps toward enrollment.

Registration Support: Advise prospective students on academicprogram options through one-on-one consultative interactions. Assist students with course registration,ensuring they are enrolled in the correct classes and understand their academicschedule.

Financial Aid Assistance: Advise students on financial aidoptions, helping them navigate the application process for scholarships,grants, and loans. Explain financial aidoptions and application process; assist with FAFSA completion and loanapplications.

Goal Achievement: Using your talents and problem-solvingskills, recommend ways to help meet specific enrollment targets, analyzing datato develop strategies for improved performance. Achieve monthly goals forcontacted prospects, completed applications, and semester based closedenrollments on a semester-basis

Interdepartmental Collaboration: Coordinate with other departments, includingfinancial aid, Registrar, and academic advising, to ensure a seamless studentexperience.

Compliance andTraining: Stay informed of and adhere toall relevant regulations and policies, and engage in ongoing professionaldevelopment. Ensure compliance with FERPA,Title IV, and other applicable regulations.

Completes otherduties as assigned.

REQUIREMENTS:

Minimum qualifications:

High School Diploma and 1-3 years of experience.

1 – 2 years’ experience in customerrelations, sales, higher education, particularly in admissions, financial aid,student accounts, or advising and registration or related fields.

Familiarity with academic programs andofferings

Proficient inusing technology for communication and data management

Preferred qualifications:

Associates Degree in business or related field from an accredited institution.

Knowledge of PC and Microsoft Office Software;familiarity with Slate and Banner preferred.

Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:

Strong communication skills: Articulate, activelistening and tailored messaging.

Collaboration: Effective in cross-functional teamwork.

Strong organizational skills: Detail-oriented with a problem-solvingmindset.

Time management: Ability to multitask and work effectively under pressure.

Guidance: Advising, supporting student goals.

Persuasion: Overcoming objections, gaining commitment.

Compliance: Understanding applicable regulations.

Professional demeanor and student-focused approach.

Maintain strict confidentiality of sensitiveinformation.

Ability to make decisions in accordance withestablished policies.

Engage in continuous improvement of processes andpractices.

Ability to be proactive, strategic anddeadline-oriented in a complex organization.

Professional demeanor with the ability to deal withpeople in a courteous and tactful manner regardless of circumstances.

Ability to work overtime and some weekends during peakapplication receipt and processing periods.

Motivation to work harmoniously with a diverse groupof highly qualified team members.
Commitment to theUniversity’s values of diversity, equity and inclusion, and recognition of theimportance of treating each individual with dignity and respect consistent withthe University’s Mission. Demonstratedexperience with, and understanding of, the broad diversity of the Universitycommunity (students, faculty, staff and others).

Ability toestablish and maintain effective working relationships with the University Community.

Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.

APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.