Assistant Director of Communication Systems – Enrollment Management Group

Salary: Commensurate with experience
Benefits: Generousbenefits include paid time off including holidays and vacation, retirementmatch, and tuition remission for employee and dependents. Details at www.duq.edu/benefits
Location: Enrollment Management Group
Position Status: Full-time
Hours: Varied
Position Number: 223544 /10-881
FLSA Status: Exempt

POSITION SUMMARY:

This position reports to the Director of Enrollment Systems and supports the administrative functions andcommunications systems within Enrollment Management. This employee will beexpected to perform a number of vital roles based on the undergraduate andgraduate admission cycle. The Assistant Director of Communications Systemsworks with the Enrollment Marketing and Communications team to supportenrollment (admissions and financial aid) communication from TechnolutionsSlate and Banner Communication Manager.

This position will also beresponsible for ongoing testing, quality assurance, list development,reporting, troubleshooting and support for Slate Deliver and BannerCommunication Manager. A goal of this position is to expand the use of thesetools to their fullest potential. Administrative work requiring initiative andindependent judgement. Maintenance of confidential information while ensuringthe efficient operation of the office of Enrollment Management.

DUTIESAND RESPONSIBILITIES:

Manages all formal communications to prospects, applicants, and currentstudents, including, but not limited to, admission decision letters,scholarship letters, financial aid notices, etc. Generates and inventoriesenrollment letters, including, but not limited to, admissions decision lettersand financial aid notices, for prospective students.

Develops, tests and manages new email templates, ensuring they are responsive and mobile friendly

Quality assurance; ensuring the accuracy and integrity of the audience populations and communication flows

Develops reports and measures analytics; A/B tests and tracks results to monitor and optimize message effectiveness in conjunction with enrollment goals

Effectively use features to maximize CRM functionality, such as forms, dynamic content liquid markup, snippets, on-demand print, etc. Stay abreast of best practices, changes, upgrades, enhancements and resources related to Slate Deliver and shares those with enrollment marcom and University users

Utilizes Banner CommunicationsManager to support the Office of Financial Aid send financial aid notices andreminders to prospective and current students.

Supports the Enrollment Marketingand Communications team ensure delivery of comprehensive communication plansthrough communication systems, based upon schedule and the accuracy andintegrity of the audience recipient lists and planned messaging, to support centralized andschool-based graduate and undergraduate enrollment communication efforts.

Maintains awareness of, shares andutilizes email best practices including browser/client/device compatibility,optimizing deliverability and message standards, as well as maintainingCAN-SPAM compliance.

Manages and executes enrollment management centralizedundergraduate and graduate recruitment communication plans via the University’sCRM system.

Develops and/or coordinates internal communication with strategic partner plans; Communicates important updates with CRM communications colleagues across campus

Develops training assets and leads training sessions (audiences to include admission counselors, school liaisons, etc.)

Creates and manages a queue system for CRM-communication requests, also using enrollment management ticketing and tracking system

Consults with school liaisons, etc.on best practices for form usage, leads tracking and event management and theirrelated communications.

Serves as backup for fulfillmentpieces from the enrollment offices through Slate Print and on-campus mailingdepartments for pieces such as inquiry and applicant letter, postcards,viewbooks, etc. based upon fulfillment schedule. Produces appropriateenrollment communication to current Duquesne students. Assists daily mail whennecessary.

Supports operational and processing effectiveness for theentire enrollment division (UG admissions, Graduate Enrollment Services,Financial Aid, Enrollment Marketing and Communications, Military and Veterans,and Guest Services). Assists daily mail when necessary.
Assists with the optimization andadministration of the enrollment systems, including, but not limited toTechnolutions Slate and Ellucian Banner.

Participates in various admissionsevents (i.e., DUQ Days, Accepted Student Days, etc.).

Performs other related duties asassigned to support the functions of a dynamic, team-oriented environment.

Completes other duties as assigned.

REQUIREMENTS:

Minimum qualifications:

Bachelor’s degree inbusiness, communications, or marketing from an accredited institution and 1-3years of progressively responsible experience.

Prior experience managing CRM communication campaigns cansubstitute for specific bachelor’s degree majors.

Minimum1 year of experience in admissions or student services at thecollege/university level or closely related environment dealing with thepublic.

Preferred qualifications:

Previous experience in marketingautomation, including lead capture forms, nurturing campaigns, multi-segmentedcommunication flows, including drip campaigns, queries, filters, contentblocks, snippets, A/B testing, and tracking pixels preferred.

Working knowledge of CRM platformspreferred; experience with Slate and Banner preferred.

Alternately, thesuccessful candidate may possess any equivalent combination of experience andtraining, which provides the knowledge, skills and abilities required toperform the essential job functions. This includes, but is not limited to, thefollowing:

Strongcommunication skills, both oral and written

Attention todetail and accuracy while multi-tasking

Strongorganization skills

Knowledge of PCand Microsoft Office Software

Ability to makedecisions in accordance with established policies

Ability to beproactive, strategic and deadline-oriented in a complex organization

Analytical andproblem-solving skills with the ability to prioritize work

Professionaldemeanor with the ability to deal with people in a courteous and tactful mannerregardless of circumstances

Ability to workovertime and some weekends during peak enrollment management periods

Motivation towork harmoniously with a diverse group of highly qualified team members

Ability to exceedrecruitment goals, facilitate staff development opportunities, exhibitteamwork, model analytical and critical thinking, engage in creative problemsolving and demonstrate high levels of time management and organizationalskills.

Ability to work with diverse populations andsensitivity to the need of each individual to be treated with dignity andrespect as it relates to diversity in general and the Mission of the Universityspecifically.

Commitment to the University’s values of diversity, equity and inclusion, andrecognition of the importance of treating each individual with dignity andrespect consistent with the University’s Mission. Demonstrated experience with, andunderstanding of, the broad diversity of the University community (students,faculty, staff and others).

Ability toestablish and maintain effective working relationships with the UniversityCommunity.

Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.

APPLICATIONINSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (http://www.hercjobs.org/oh-western-pa-wv/).
We invite applicants for this position to learn more about our university andits Spiritan heritage by visiting http://www.duq.edu/about/mission-and-identity/mission-statement.Those invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.
Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.