TEN is an independent energy services company that provides energy projects to government, K12, higher education, healthcare, and large commercial customers. We help our clients make their buildings more efficient, make their cities smarter, and make their operations more resilient.

TEN brings the latest technology, new engineering ideas, and creative solutions to deliver projects quickly and efficiently.

Part of the Duquesne Light Holdings, Inc. (DLH) family of companies, TEN has the capacity to deliver, finance, and guarantee all levels of projects and technology applications.

Position Overview

The Director of Operations evaluates the daily activities of the company to identify and implement company best practices and improve efficiencies in business operations. They are involved in making recommendations and helping to carry out actions across the organization, enhancing business processes, and directing other team members to safely improve efficiency and reduce costs where possible.

This position will be based at TEN's corporate headquarters in Pittsburgh, PA and will report to the Chief Operating Officer.

Duties and Responsibilities

Operational Effectiveness

• Process
  • Identify, participate in enhancing from time-to-time, and implement pre-construction activities that will solidify scopes, schedules, and budgets.
  • Review financial information and suggest adjustments to project and operational budgets to promote profitability.
  • Assist with increasing the efficiency of existing processes and procedures and use of systems to enhance the company's internal resource workload, project deliveries, and customer satisfaction.
  • Identify, through discussions with project stakeholders, the optimal storage and mapping for efficient and auditable storage of company and project records and files.
• Project Coordination
  • Maintain constant communication with Sales/Engineering, Construction and Post-construction group leaders to ensure proper project operation of the company.
• Resource Scheduling and Management
  • Maintain a central resource loading schedule to assist in the optimization of internal resources.
  • Track staffing requirements, assisting with the decisions to hire new employees as needed or outsourcing when possible.
  • Assist in developing working relationships with external temporary resources to address less frequent company needs.
  • Assist with improving the company's ability to better scope and schedule subcontracted work.
• Diversity Involvement and Monitoring
  • Monitor subcontractor diversity deliverables to assure the Company and customers are getting results achieved to match their goals and company contractual commitments.
  • Monitor and manage subcontractor and vendor relationships and grow the existing portfolio of diverse partners while monitoring their use.
• Certification Management
  • Manage internal workforce certification and clearance management, and when required monitor and manage external resource certifications.
• Safety Management
  • Manage the Company's Safety Manager and ensure the safety program through the continuous development of new processes to enhance the safety of our employees, customers and subcontractors.
• Purchasing
  • Primary point of contact
  • Operate as the Company's lead purchasing contact, managing vendor relationships, coordinating the needs of Company projects.
  • Monitor jobsite procurement efforts and support the Project Management Team with project buy-outs.
• Vendor qualification management
  • Prequalify subcontractors to serve as a critical safeguard by meticulously vetting subcontractors and general contractors to do work on the Company's projects.
  • Contractor management to ensure that all contractors are working in compliance with company policies and procedures.
• Customer Satisfaction
  • Manage the company customer concierge program and communicate expectations, provide routine updates to leadership, and identify areas for improvement.
• Corporate Involvement
  • Assist in participating, representing and assigning others to key committees including, but not limited to, the following:
    • Campaign for the Community Company representative with DLC.
    • Support of the DLC Ethics Department and monitor TEN employee trainings
    • Conflict of Interest Committee Company representative with DLC.
• New Product Development
  • Support new product development, including solar delivery initiatives, identification of manufacturers, vendors, distributors, and subcontractors.

Education and Experience

• Bachelor's Degree in Business Administration, Engineering, Project Management, or other applicable disciplines and/or
• Ten (10 ) or more years related experience.

Experience, Skills, and Abilities that Contribute to Success in this Role Include:

• Proven experience as Director of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• Knowledge of the energy services industry and the requirements to develop and deliver projects
• Knowledge of diverse business functions and principles (i.e.- supply chain, finance, customer service etc.)
• Working knowledge of data analysis and performance/operation metrics
• Familiarity with MS Office and various business software (i.e.- ERP, CRM, Procore, etc.)
• In depth knowledge of scheduling software (e.g., MS Project)

Must possess a positive attitude and strong values that fit with TEN's core values:

• Energized to shape the future;
• Bold in thinking and exploration of new possibilities;
• Collaborative in approaching all challenges;
• Responsible in commitment to safety, management of assets and finances and interaction with others;
• Selfless in serving the community, both on the job and through volunteerism.

Decision Impact

Resolves problems of a greater complexity than what is typical of the Manager level. Improves existing processes & systems using conceptualizing, reasoning, & interpretation skills. Solutions require through understanding of business strategies and issues. Defines broad based solutions that would require consideration of wider implications on organization results & resources.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

EQUAL OPPORTUNITY EMPLOYER

Duquesne Light Holdings is committed to providing equal employment opportunity to all people in all aspects of the employment relationship, without discrimination because of race, age, sex, color, religion, national origin, disability, sexual orientation and gender identity or status as a Vietnam era or special disabled veteran or any other unlawful basis, as defined by applicable law, and fostering a workplace free of unlawful discrimination and retaliation. This policy affects decisions including, but not limited to, hiring, compensation, benefits, terms and conditions of employment, opportunities for promotion, transfer, layoffs, return from a layoff, training and development, and other privileges of employment. An integral part of Duquesne Light Holdings' commitment is to comply with all applicable federal, state and local laws concerning equal employment and affirmative action.

Duquesne Light Holdings is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at HR@duqlight.com and describe the specific accommodation requested for a disability-related limitation.