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Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
$5000 Commitment Bonus | Paid out in 2 equal installments over 12 months in 6-month increments (received at 6 months and 12 months). Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the commitment bonus.
JOB LOCATION
NCEENT of Cary - 1010 Tryon Village Drive
JOB SUMMARY
We are seeking a Patient Service Associate to coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation and referrals management.
JOB DUTIES AND RESPONSIBILITIES
* Prepare for clinic visits by reviewing next day patients and completing next day preparation activities. Enter pre-visit orders and prepare new patient charts. Pick up X-rays, office charts, medical records, reports, petty cash and collections bag. File history sheets, ancillary reports and all other required patient record documentation. Return medical records. Attach HIPPA/Medicare documents to the encounter forms.
* Check-in patient upon arrival in the practice. Identify correct patient information in Maestro Care. Verify patient demographic data. Edit Maestro Care as needed. Accurately identify the appropriate account for patient visit. Present and educate patients on required forms and obtain signature as required by policy and procedure. Completes all Maestro Care check-in files and manage all appropriate alerts. Collect and post co-payments and balances on accounts due. Imprint all patient specific chart documents and requisition/transmittal documents. Copy, file and distribute insurance cards as indicated by procedure. Coordinate all labs/procedures as requested. Maintain private physician office charts.
* Prepare encounter forms. Investigate and account for missing encounter forms. Audit encounter forms for completeness and accuracy before batching. Batches encounter forms or charge posting in Maestro Care.
* Schedule tests and procedures. Complete and distribute ancillary service requisitions.
* Explain billing to patients according to PRMO credit and collection policies. Determine the amount of cash to be collected based on insurance plan.
* Check-out patients. Make return appointments by scheduling patients into the correct appointment type, entering the primary care physician or referring physician and scheduling tests and procedures.
* Answer telephone, take and deliver messages to physicians, nurses and others. Report obtained medical information from patients and referring physicians accurately, completely and timely. Disseminate messages according to practice communication standards.
JOB ELIGIBILITY REQUIREMENTS
* Work requires knowledge of basic grammar and mathematical principles normally acquired through high school education.
* Minimum of one year of work experience in directly communicating and providing service to patients or public; preferably in a healthcare related field. Experience in effectively coordinating multiple tasks or activities.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
Nearest Major Market: Raleigh
Full Time
$37k-47k (estimate)
05/02/2024
05/20/2024
duke.edu
DURHAM, NC
7,500 - 15,000
1938
RICHARD BRODHEAD
$3B - $5B
Colleges & Universities
The Nicholas School of the Environment at Duke University is one of the worlds leading graduate and professional schools for the interdisciplinary study of the environment. The Nicholas School creates knowledge and leaders of consequence for a sustainable future through a new paradigm in research and education: one that attempts to understand the Earth, the environment, and people and human institutions as an integrated whole, and to use that understanding to foster and spread the ethic of environmental stewardship. Located in the heart of the Duke campus, the school provides a comprehensive m...ultidisciplinary program focused on the relationship of the environment and society to prepare scientists, managers and policymakers to promote the sustainable use of Earths resources. The Nicholas Schools program is enhanced by strong collaborations with Dukes Nicholas Institute for Environmental Policy Solutions and Dukes eight other graduate and professional schools. The Nicholas School has produced alumni who are leaders in conservation management, industry, government, environmental consulting, and academia. Students emerge from our program as multi-talented problem solvers who are poised in a corporate boardroom, confident on Capitol Hill, and comfortable in natural surroundings.
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