We're seeking a motivated and flexible team member to help with our continued growth. While this may become a full-time opportunity, we're currently looking for someone who would be interested in 20-25 hours per week, with both in-office (Cary) and virtual responsibilities. Seeking someone with financial services or banking experience, but willing to train the right candidate. 401k eligible with 3% employer match.

Main Purpose:

Enhance Client Experience: Act as a primary point of contact for clients, providing them with a positive and professional experience. This includes addressing inquiries, managing expectations, and facilitating communication between clients and financial advisors.

Operational Efficiency: Support the financial planning and advisory team by managing administrative tasks and ensuring that client accounts are accurately maintained. This role significantly contributes to the smooth operation of the firm, allowing advisors to focus more on client-facing activities and advisory functions.

Compliance and Accuracy: Ensure all client documentation and interactions comply with regulatory standards and firm policies. This involves maintaining meticulous records, updating client information, and handling sensitive information with confidentiality and integrity.

Daily Tasks:

Account Management: Handle day-to-day account tasks such as setting up new accounts, processing withdrawals/deposits, and updating client information. This requires familiarity with the firm's systems and processes.

Documentation and Record-Keeping: Maintain accurate and up-to-date client records, ensuring all transactions and interactions are logged in compliance with regulatory requirements and firm policies.

Meeting Preparation: Assist in preparing materials and reports for client meetings, including gathering financial statements, performance reports, and planning documents.

Operational Support: Provide support for various back-office functions, such as compliance checks, billing, and reconciling transactions.

Client Communication: Respond to client inquiries via phone, email, or in-person meetings, providing information and assistance as needed. This can include scheduling appointments, answering questions about services, or directing queries to the appropriate advisor.

What You Can Expect:

A Collaborative Environment: Work closely with financial advisors and support staff in a team-oriented environment. There's often a strong emphasis on professional development and continuous improvement.

Diverse Responsibilities: The role can offer a wide range of tasks, providing exposure to different aspects of financial planning and investment management.

Client Interaction: Direct interaction with clients provides a rewarding opportunity to build relationships and make a positive impact on their financial well-being.

Learning Opportunities: Given the nature of the firm, there's potential for extensive learning about financial planning, investment strategies, and regulatory standards. This can be particularly beneficial for those looking to build a career in the financial services industry.

Flexibility: As a part-time position, there may be flexibility in hours, which can be appealing to individuals balancing other commitments or seeking work-life balance.

Overall, the role of a Client Service Associate is crucial for ensuring that the financial planning firm operates smoothly, clients are satisfied, and the team is supported. It's a position that offers both challenges and rewards, making it an attractive opportunity for those interested in financial services.

Responsibilities:

Serve as the initial point of contact for clients, managing inquiries and communications, including scheduling and preparing for meetings.

Assist in the opening, maintenance, and monitoring of client accounts, ensuring accurate and up-to-date information.

Process client transactions such as deposits, withdrawals, and transfers, with a keen eye for detail and accuracy.

Ensure compliance with regulatory standards and firm policies, including documentation and reporting requirements.

Collaborate closely with financial advisors, providing support for client meetings and contributing to internal projects aimed at improving service and efficiency.

Utilize financial planning software and CRM systems to manage client data, prepare reports, and enhance operational efficiency.

Qualifications:

Experience in Financial Services: Prior experience working in a financial planning firm, bank, or related financial institution is highly valued, with a preference for candidates familiar with fiduciary standards.

Strong Communication Skills: Excellent verbal and written communication skills are essential for effectively interacting with clients and team members.

Proficiency in Financial Software: Experience with financial planning software, CRM systems, and Microsoft Office Suite (especially Excel) is often required.

Attention to Detail: Must have a keen eye for detail to ensure accuracy in all client transactions and documentation.

Organizational Skills: Strong organizational and time-management skills to handle multiple tasks and priorities efficiently.

About Company:

Cary Financial Planning is a fee-based fiduciary planning firm with offices in Cary, Chapel Hill, and Raleigh, North Carolina. We focus on providing honest, fiduciary financial advice and retirement planning services to individuals, married couples, and business owners in North Carolina's Triangle.