8 Member Services Specialist Jobs in Napa, CA
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Duckhorn Wine Company is Hiring a Member Services Specialist Near Napa, CA
What we will ask you to do:
- Serves as main point person for all DtC inbound calls and emails regarding general wine inquires, membership needs, corporate gifting, order troubleshooting, order processing and visitor center inquires
- Responsible for order quality assurance and customer data in all DTC channels
- Oversees outbound member and customer call campaigns throughout the year
- Ensures that all work regarding consumer sales, shipping and service is done in complete compliance with alcohol shipping laws
- Processes returns and initiates reshipment and/or refunds for customers and members
- Participates in hosting member on and off-site events, including weekends and evenings
- Continuously learn what makes our winery, winemakers, wines, vintages, vineyards and history unique. Use this information to share stories to our customers during daily phone calls, in-person tastings and events
- Work directly with hospitality tasting room teams to educate and share important shipping updates, seasonal shipping plans, CRM training, will-calls, inventory movement and requests, as well as membership shipment updates
- Experience with Wine Direct software/Vin65 or other CRM equivalent
- Computer proficiency: Microsoft OS – Outlook, Excel and Word
- Three years premium wine sales (or other premium consumer product) capacity with an emphasis on exceptional customer service
- Ability to function independently and make empowered decisions that positively affect the customer’s experience within compliance
- Completion of bachelor’s degree or equivalent
- Health benefits for you and your family, including medical/dental/vision (with a competitively priced employee contribution to premium), and disability, life, & pet insurance.
- Paid time off and 10 paid holidays
- 401k plan where we invest 10% of your wages every year for your retirement at no cost to you, subject to management discretion.
- A diverse team of coworkers that care about each other in a fun, exciting work environment
- A company that promotes from within, provides great training and a generous tuition reimbursement program
- Hourly Range: $25 - $28/hr DOE
Job Summary
Full Time
Retail
$39k-48k (estimate)
02/06/2023
04/29/2024
duckhorn.com
WESTWOOD, MA
200 - 500
1976
Public
$200M - $500M
Retail
Related Companies
About Duckhorn Wine Company
Duckhorn is a boutique winery that specializes in brewing Merlot and Cabernet Sauvignon wines.
The job skills required for Member Services Specialist include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Member Services Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Member Services Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Member Services Specialist positions, which can be used as a reference in future career path planning. As a Member Services Specialist, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member Services Specialist. You can explore the career advancement for a Member Services Specialist below and select your interested title to get hiring information.
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