HILTON GARDEN INN
POSITION DESCRIPTION

FRONT DESK AGENT

Job Summary:

The Hotel Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration, stay, and checkout.

Supervisory Responsibilities:

• N/A

Duties/Responsibilities:

• Efficiently manages the operations of the front desk, ensuring minimal time is required for check in and checkout.
• Warmly and professionally welcomes all guests.
• Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Treats requests with professionalism, tact, and a courteous manner.
• Ensures prompt delivery of final bills to guests.
• Ensures the lobby and shared areas are neat and orderly.
• Maintains knowledge of hotel policies including room rates, discounts, special offerings, and community events.
• Maintains knowledge of upcoming events, local area, and hotel offerings.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
• Excellent organizational skills and attention to detail.
• Familiarity with local area with the ability to provide directions and maps to local attractions and destinations.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma or equivalency required.
• At least one year of experience with the hotel required.

Physical Requirements:

• Prolonged periods of standing at front desk and sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.