Q CASINO
POSITION DESCRIPTION

IT TECHNICIAN

BASIC FUNCTION

We are seeking a highly motivated and dedicated IT Technician to join our team. As an IT Technician, you will play a crucial role in providing technical support and assistance to our employees and clients. This position offers an excellent opportunity for growth and learning, as you will be exposed to various technologies and applications.

ORGANIZATIONAL RELATIONSHIPS

a) Reports to: Manager of IT

RESPONSIBILITIES

• Deskside Support: Provide on-site technical assistance to end-users, ensuring their hardware and software issues are promptly addressed, including desktops, laptops, and peripherals.
• Helpdesk Support: Act as the first point of contact for incoming IT support requests via phone, email, or ticketing system. Respond to inquiries and resolve technical issues in a timely manner.
• Application Support: Troubleshoot and resolve software-related problems for both off-the-shelf and proprietary applications, assisting users with software installations and configurations.
• Printer Support: Maintain and troubleshoot printers, scanners, and other imaging devices, ensuring proper functionality and resolving any print-related issues.
• Learning and Adaptability: Embrace a proactive approach to learning and staying updated on new technologies, tools, and industry trends. Adapt and acquire skills as needed to provide comprehensive IT support.
• Documentation: Maintain accurate and up-to-date documentation of IT processes, issues, and solutions to enhance knowledge sharing within the team.
• Hardware and Software Inventory Management: Assist in managing hardware and software inventory, including asset tracking, procurement, and disposal.
• Network Connectivity: Troubleshoot basic network connectivity issues, assisting users with internet and network access problems.
• Collaborate with IT Team: Work closely with other IT team members to escalate and resolve complex technical problems efficiently.
• Assist with Event setups, including, but not limited to, Audio, Video, and Microphones.

REQUIREMENTS

• Education: A degree or diploma in Computer Science, Information Technology, or a related field is preferred but not mandatory. Relevant experience and certifications will be considered.
• Technical Proficiency: Basic understanding of computer hardware, operating systems (Windows, macOS, or Linux), and software applications.
• Communication Skills: Strong verbal and written communication skills are essential for effectively interacting with end-users and conveying technical information.
• Customer Service: A customer-centric approach with the ability to provide empathetic and professional support to users of varying technical backgrounds.
• Problem-Solving: Demonstrated problem-solving abilities to analyze and diagnose technical issues, proposing appropriate solutions.
• Time Management: Excellent time management skills to prioritize and handle multiple tasks simultaneously in a fast-paced environment.
• Team Player: A collaborative mindset with the ability to work well within a team and contribute to a positive and productive work atmosphere.
• Must be willing to work some nights, weekend, and handle an on-call rotation.

If you are passionate about technology and eager to develop your IT skills, we encourage you to apply for this exciting opportunity. Join our dynamic team and make a difference by providing exceptional IT support to our organization.

To apply, please submit your resume and a cover letter detailing your relevant experiences and why you believe you are the perfect fit for this IT Technician role.