Are you ready to make an impact at DTCC?  

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits 
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). 

The impact you will have in this role:

Being a member of the Relationship Management Team, the Relationship Management Director will oversee all client relations for DTCC with high profile (tier 1 and tier 2) Investment Managers in the financial services industry, growing the businesses and driving revenue. The Relationship Manager is the Voice of the Client and a trusted advisor who is responsible for overall customer satisfaction and ensuring optimization of customer use of Company services. The incumbent will also be DTCC's point of contact for participation in industry organizations, panels, as well as DTCC advisory boards and panels.

Your Primary Responsibilities: 

• Overall responsibility for regional Relationship Management structure and global capabilities and alignment
• Create and execute account plans that will maintain and grow Company revenue
• Mentor and coach Relationship Managers to become proficient in every aspect of a solution proposal, project planning and problem resolution
• Provide strategy, guidance, and expertise to ensure seamless support of DTCC’s global client base
• Coordinate with Marketing to ensure DTCC positioning
• Ensure that team coordinates closely with Product Management, Operations and other support areas
• Lead and participate in appropriate cross-functional teams
• Liaise at a high level with top tier clients to guard and grow client base
• Lead the design and creation of account strategies and account plans for tier 1 & 2 clients
• Provide guidance on industry related initiatives affecting clients
• Ensure MIS/IT systems are in place to support client activities
• Coordinate customer participation in DTCC sponsored events and other groups
• Coordinate support activities and customer surveys for Business Units and research and design purposes
• Maintain all customer profiles
• Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.

Qualifications:

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience 

Talents Needed for Success: 

• Experience in working with and understanding structure of Tier 1 & 2 Investment Managers 
• Knowledge of derivatives and securities market practices, treasury markets, clearing mandates for financial services participants
• Willingness to travel to top tier accounts
• Established track record for delivery in a sales and account management role (3-5 years)
• Excellent understanding of solution selling and sales process

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.