Company:Driven Brands We invite you to join us at Driven Brands! Headquartered in Charlotte, NC, Driven Brands (NASDAQ: DRVN) is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. With over 4,500 centers in 15 countries, Driven Brands is the parent company of some of North America’s leading automotive service brands including Take 5 Oil Change, Take 5 Car Wash, Driven Glass, Meineke, Maaco, CARSTAR, and more. Our network services over 50 million vehicles annually and generates more than $5 billion in system-wide sales each year. Our culture inspires high performance and innovation, enabling our employees to go further, faster in their careers. With amazing people and great brands, we confidently look forward to exciting growth ahead, and believe in following the values that support this vision. JOB DESCRIPTION: The Manager of Franchise Services is a pivotal position that contributes to the overall success of the brand. This is accomplished through teamwork, creation, implementation, and facilitation of comprehensive and engaging curriculum, via various mediums of delivery, while partnering with a network of preferred vendors and brand internal teams. This is a franchisee facing position, where being a brand ambassador, adaptable, able to handle change, while maintaining a great sense of humor, pushing a hospitable nature and a servant’s heart, is critical to the team member in this roles’ achievements and the overall success of this role. Our system is our family! Responsibilities: Train new Franchisees, shop management teams, and internal corporate teams on brand operations, standards, and procedures, via hands on, classroom facilitation and online modalities. Partner with other brand cross functional departments and team members to effectively create content, streamline process for training on new initiatives and rollouts, special event planning, promotional support, and communications, and pilot project management. Manage, update, and maintain the Brand Learning Management System. Create reports from LMS, pilots, and other data systems, on a weekly or monthly basis as demand requires. Coordinate in person presentations and training with various Vendors. Coordinate, schedule and execute all events, meetings, and conventions along with other internal teams. Management, maintenance of the facility, and procurement of all operational items for the brand training center Lead or assist in full cycle development of curriculum for the brand and training program, with internal teams, and vendors, for future projects, initiatives, field trainings, virtual events, meetings, conventions, etc. Management of both simplistic and complex projects as initiatives dictate. Operation of body shop equipment and instruction on safety, maintenance, and use. Qualities- Professional and articulate Strong interpersonal communication skillset Brings passion, energy, and fun to a fast-paced work environment. Strategic Mindset Innovative thinker Detail Oriented Patient and Encouraging Able to work independently, or on a team. Able to Travel up to 50% when required. Qualifications- Minimum bachelor’s degree or will consider relevant experience in listed qualifications. Minimum 1 Year: LMS management Experience Content Facilitation Experience: Classroom, in Person Content Facilitation Experience: Virtual Content and Curriculum Creation Experience, Virtual and In Person Content Creation and Editing Experience: Video, Graphic, Simulations and Interactive Project Management Experience, both leading and collaborating Operations and Training Leadership Experience Business Acumen Knowledge, P&L Management Systems Knowledge Microsoft Office Outlook Teams Advanced Level Microsoft Excel Word PowerPoint Adobe Suite InDesign Photoshop Illustrator Premiere Articulate/RISE Monday.com Project Management Software CCC Estimating Software #LI-KD1 #LI-Hybrid #DBCORP