About the Role:

The Customer Care Representative is responsible for working closely with other team members to provide outstanding service to our customers by handling questions or complaints. The goal of each call is to listen, address, and resolve any concerns our customers may have. You will be responsible for processing orders, modifications, and escalating complaints across several communication channels. This essential position will be in contact with Dreamline’s Sales, Order Processing, Accounting, Account Management and Receiving teams. A successful Customer Care Representative will be customer focused, detail oriented, organized, & efficient. Effective time management is a must as is the need to be polite, reliable, knowledgeable, and adaptable.

Essential Duties & Responsibilities:

• Exceptional customer service, maintaining a positive, empathetic, and professional attitude toward customers always.

• Ability to handle inbound calls with a professional phone voice.

• Ensure accurate information is being provided to the customer.

• Communicating with customers through various channels.

• Acknowledging and resolving customer complaints quickly.

• Knowing our products inside and out so that you can answer questions – We offer thorough training, experienced leadership, and a daily sense of accomplishment in a safe and secure workplace. Training period will be up to 6 weeks provided by the company.

• Take part in training and other learning opportunities to expand knowledge of company and position.

• Processing orders, forms, applications, and requests.

• Keeping records of customer interactions, transactions, comments, and complaints.

• Communicating and coordinating with colleagues as necessary.

• Providing feedback on the efficiency of the customer service process.

• Responsible for ensuring all employees and visitors are always following Dreamline warehouse and safety code of conduct.

• The ability to explain how tasks were handled in different departments all while completing them correctly through our internal operating systems is a vital part of our day-to-day operations.

• Ensure customer satisfaction and provide professional customer support.

• Other duties as assigned

• Adhere to all company policies and procedures.

Qualifications:

• High school diploma, general education degree or equivalent.

• Ability to stay calm when customers are stressed or upset.

• Comfortable using computers.

• Experience working with customer support.

• Familiar with Salesforce a plus

Job Type: Full-time

Pay: From $18.50 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Work Location: In person