Dovetail is the world's leading customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail helps you uncover insights fast—no matter the method. Driven by ambition and innovation, the Dovetail team is customer-obsessed and on a mission to help the world improve the quality of every thing. Join the ranks of Atlassian, The New York Times, Spotify, Universal, Porsche, Starbucks, and thousands more as they put their customer first with Dovetail and improve the quality of their thing.

Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail has 100 employees across offices in Sydney and San Francisco. We've created a unique environment to help us achieve our challenging mission. A culture that aspires to excellence, where nothing is too small to be improved.

• Define, measure and iterate on our go-to-market goals: You'll help establish KPIs for our functions and track their performance consistently. You'll work closely with our Leadership, go-to-market, data and finance teams to monitor the effectiveness of our go-to-market investments and proactively identify new opportunities for revenue growth in line with our strategy and customer segments.
• Establish and improve our operations and policies: You will be accountable for establishing and continuously improving the efficiency of our operations, with a focus on supporting our lead to close, expansion and renewal processes. You'll also help to create and operationalize the optimal incentive plan across our various functions to drive sustainable ARR growth.
• Analysis and forecasting: You'll help to identify trends in data that enable us to better understand customer behavior, team productivity and create proactive scoring that alerts us to certain behaviors (e.g customer health scores, PQLs, expansion potential). You're analytically minded, can surface the data needed to make decisions with confidence and implement the actions to address the insights you surface.
• Driving our systems strategy: You'll manage the tools and technologies used by our go-to-market teams including Salesforce, Pocus, and other technologies. You will have a great understanding of how systems should be best set up and maintained, and will be accountable for their implementation.

• Experience working in a PLG SaaS company. We're looking for a world-class talent in Revenue Operations with multiple years of experience growing and developing functions in a PLG SaaS business, ideally with both self-serve and sales-assist motions, and executing against aggressive revenue growth goals.
• An outstanding communicator. You'll be highly capable of driving cross-functional and complex programs of work through to completion at a high level of quality in a timely manner.
• Experience working cross-functionally. You'll have experience working with Marketing, Product, Sales, Customer Success and Support to build and optimize inbound lead funnels as well as sales, expansion and renewal cycles.
• Excellent analytical abilities. With the communication skills to explain complex concepts and make insights surfaced actionable. Some experience with using SQL across commercial databases to answer business and revenue questions is a plus.
• Humility and willingness to question prior held assumptions. You'll be in the pursuit of constant improvement.

At Dovetail, we're passionate about building and fostering an environment where every team member feels supported and valued. We celebrate individualism, welcoming everyone to show up as their authentic selves every day. It's no secret that diversity builds the best teams, large or small, so we highly encourage applications from people who identify as part of an under-represented group. Please take a peek at Dovetail's commitment to Program 50/50 and hear why we're officially a Great Place to Work on our careers page for more info!

• Equity for everyone. We put our money where our mouth is. No matter your role, we provide equity for all along with competitive salaries. See your investment grow as Dovetail grows.
• Travel to sunny Sydney. Spend significant time in sunny Sydney seeing the sights and working closely with the team.
• Annual retreats. We aim to go away every year to celebrate achievements and have some fun as a team. New Zealand followed by the Whitsundays in Australia's Great Barrier Reef… where to next?
• Equal parental leave. We offer an inclusive framework of 20 weeks equal paid leave to support new parents. Every family is unique, so you make the call how you'd like to take care of what matters most.
• Extra paid days off. Enjoy ad-hoc KitKat days to take a step back and spend it however you like. Hit the beach, spend time with your family, pick up that hobby you've been meaning to try, or anything in between!
• Develop and grow. Take a course, attend a lunch and learn, or head to a conference. We love to support you any way we can, so expect Dovetail to be your #1 fan when it comes to achieving your career goals.
• Health is wealth. We've got you covered with up to 75% of the premium plans across both medical and dental. We also believe that everyone has the right to mental wellness and support. So every Dovetailer has access to Uprise (Employee Assistance Program) for themselves as well as their families.
• C ommuter benefits. We'll pick up the cost of your parking or public transport, capped at $280 per month.