32 Front office supervisor Jobs in Charlotte, NC
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DoubleTree by Hilton is Hiring a Front office supervisor Near Charlotte, NC
A Front Office Supervisor is responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability
What will I be doing?
As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards :
- Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
- Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
- Schedule, assign daily work, lead pre-shift meetings, inform and train team members
- Monitor, observe and assist in evaluating team member performance
What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success.
This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values :
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes :
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
MEANINGFUL BENEFITS FOR YOUR CAREER & WELL-BEING
We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs and dreams : Best-in-Class PTO
Go Hilton Travel Discount Program
Hotel rates as low as $40 / night! Health & Welfare Benefit Plans Debt-Free Education Retirement Savings Program Employee Stock Purchase Plan Mental Wellness Support
Flexible Schedules Access to your pay when you need it
through DailyPay
Last updated : 2024-05-03
Job Summary
Full Time
Accommodations
$59k-82k (estimate)
05/05/2024
05/12/2024
doubletree.com
MINNEAPOLIS, MN
7,500 - 15,000
1969
PETER WALTER-STIEL
$10M - $50M
Accommodations
Related Companies
The job skills required for Front office supervisor include Front Office, Guest Service, Leadership, Front Office Operations, Teamwork, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Front office supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front office supervisor. Select any job title you are interested in and start to search job requirements.
If you are interested in becoming a Front Office Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Supervisor job description and responsibilities
Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas.
02/18/2022: Terre Haute, IN
Front office supervisors also provide hotel clerks with necessary training and support. Plan and assign workloads for front office associates.
02/11/2022: Bridgeport, CT
Handle the front desk budget and order office supplies as needed. Prepare monthly reports and budget for front office department.
02/28/2022: Brockton, MA
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
12/31/2021: Fresno, CA
The supervisor must be able to work effectively under duress and provide direction to other members of the support team.
01/06/2022: Austin, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Supervisor jobs
Knowledge of front office policies and procedures, reservations, accounts receivable and a thorough understanding of Front Office operations and software systems.
12/24/2021: Florence, AL
Allocate rooms to expected arrivals after checking the guests preferences and special requests.
02/26/2022: Fort Myers, FL
Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
01/24/2022: Utica, NY
Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
01/14/2022: Lompoc, CA
Supervise daily shift process ensuring all team members adhere to standard operating procedures.
01/27/2022: Gainesville, FL
Step 3: View the best colleges and universities for Front Office Supervisor.
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