Responsibilities. Welcome guests to the venue. Provide accurate wait times and monitor waiting lists. Manage reservations. Escort customers to assigned dining or bar areas. Provide menus and announce Waiter/Waitress’s name. Greet customers upon their departure. Coordinate with wait staff about available seating options. Maintain a clean reception area. Cater to guests who require extra attention. Answer incoming calls and address customers’ queri...
JOB SUMMARY. Assists the FOM with the functional areas of reservations, guest registration, night audit, PBX, bell services, and concierge services. Ensures the highest level of guest satisfaction and associate satisfaction, while maximizing hotel profitability. RESPONSIBILITIES. Supervision of Front Office Personnel and produce weekly schedule of Front Office Associates. Always provide support to Front Desk, answer telephones, and assisting in a...
Our Guest Experience Experts will be responsible for daily front office duties, checking in and out guests, overseeing reservations and being the overall point of contact for hotel visitors in a 47 room luxury property. Guest Experience Associates must have excellent people skills, willingness to learn, quick reasoning, adaptability and problem solving skills. The primary responsibilities of the Guest Experience Experts include. Selling guest roo...
