The Front Office / Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests in the hotel.
Checking in and checking out guests of the hotel, in the hotel's continuing effort to deliver outstanding guest service.

Responsibilities

• Greet, check-in and checkout guests approaching the Front Desk in a friendly, efficient and courteous manner and in accordance with company, hotel and brand standards.
• Answer guest inquiries about hotel services, facilities, restaurants, transportation, entertainment and hours of operation in a timely manner.
• Resolves guest challenges and takes appropriate action to ensure 100% guest satisfaction.
• Build rapport with rewards members and returning guests

Qualifications

• 6 months of front desk experience strongly preferred.
• Experience in a hotel or other customer service-related field required.
• Computer experience with basic proficiency in Microsoft office and hotel property management systems required.
• Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evenings as needed
• Evening shift
• Holidays
• Morning shift
• Nights as needed
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Work Location: In person