1 IT Help Desk Technician Job in Baton Rouge, LA
Dot Calm is Hiring an IT Help Desk Technician Near Baton Rouge, LA
IT Helpdesk Technician
Responsibilities:
- Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person
- Diagnose and resolve hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Collaborate with other IT teams to escalate and resolve complex technical issues
- Document all support activities and resolutions in the ticketing system
- Assist with user account management and access control
- Conduct software installations and upgrades
- Perform routine maintenance tasks such as system updates and patches
Requirements:
- Proven experience as a Help Desk Analyst or similar role
- Strong knowledge of Mac OS and Windows operating systems
- Familiarity with computer hardware components and troubleshooting techniques
- Understanding of computer networking concepts (TCP/IP, DNS)
- Proficiency in using ticketing systems (ServiceNow, Jira)
- Excellent communication skills with the ability to explain technical concepts to non-technical users
- Ability to work independently and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
VoIP Provisioning and Support:
-Handle VoIP provisioning for new users, including setup and configuration of VoIP phones and extensions.
-Provide ongoing support for VoIP-related inquiries, troubleshooting connectivity, and audio quality issues.
-Collaborate with VoIP service providers to resolve complex VoIP-related problems.Note:
This is an exciting opportunity for a Help Desk Analyst to join our team. If you have the required skills and enjoy providing excellent customer service in a fast-paced environment, we would love to hear from you. Apply now!
Job Types: Full-time, Part-time
Pay: $19.00 - $21.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
- Paid time off
Experience level:
- 2 years
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Preferred)
Experience:
- IT: 2 years (Preferred)
License/Certification:
- CompTIA A (Preferred)
Work Location: In person
Job Summary
Full Time | Part Time
IT Outsourcing & Consulting
$44k-55k (estimate)
01/05/2024
08/28/2024
dotcalmla.com
Baton Rouge, LA
<25
IT Outsourcing & Consulting
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The job skills required for IT Help Desk Technician include Troubleshooting, Help Desk, Customer Service, Technical Support, Problem Solving, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
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They help troubleshoot software and hardware concerns.
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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