JOB TITLE: Residential Program Director

SCOPE: Full-Time/Exempt

SUPERVISION: Reports to Chief Program Officer

ORGANIZATION SPOTLIGHT:

DOORWAYS, a nationally-known interfaith non-profit, empowers clients to overcome poverty,

HIV, and homelessness by providing numerous supportive services that improve Housing,

Health and Hope. As a bi-state agency with broad impact, we assist nearly 3,500 clients

annually. On the heels of opening our innovative 3-acre $40M Jefferson Ave. Campus, we are

poised to expand our programming to improve service provision, while taking the organization to

new heights.

WHAT WE ARE LOOKING FOR:

The ideal Residential Program Director is responsible for the administration of the residential

program which consists of a supportive housing project, U.S. Department of Housing and Urban

Development (HUD) 811 properties, and a four-family building. The position supervises

supportive service, administrative, custodial, and security staff. This position will oversee

property operations, capital improvements, supportive services, and programming for the

residents. She/he works under limited supervision with considerable latitude for the use of

initiative and independent judgment. The candidate must be organized, flexible, have great

attention to detail, and be highly capable of meeting expectations. The successful candidate will

clear a background check, physical, drug test, and TB test.

Job Duties and Responsibilities:

Compliance:

• Manage budget and ensure that grants are being spent down according to guidelines.

• Prepare HUD and other funding reports by respective deadlines.

• Maintain and send TRACS/OneSite information and invoice HUD accordingly on a

• Prepare for, coordinate, and conduct property inspections to ensure they are safe and

Property Management/Maintenance:

• Process rent payments and maintains tight control of client rent collections.

• Make admission and termination decisions based on guidelines, while providing new

• In coordination with the Facilities Manager, responsible for oversight of preventative

purchasing supplies and equipment.

• Manage waiting lists including securing all required client information and

• Conduct routine office hours at each housing site.

• Respond to on-site emergencies and follow-up with residents as appropriate.

• Forecast out reserve replacement accounts and request reimbursements.

• Sign lease agreements and amendments as necessary.

• Keeps control of all keys for residential program including tagging, tracking,

• Supervise contracted security staff and oversee daily reports provided from officers.

Supportive Services:

• Provide referrals to client service coordinators regarding behavior that violates lease

• Ensure staff is trained and receives appropriate continuing education.

• Attend Continuum of Care and case manager meetings as needed.

• Coordinate and attend quarterly residential/community meetings at each property.

• Review program policies and procedures regularly and update as necessary.

• Approve client service coordinator progress notes, assessments, and treatment plans

programmatic and agency goals is being made.

• Ensure regular community building, support groups, education classes, and other

Desired Qualifications:

• At least three years’ supervisory experience, preferably in a nonprofit environment

• Bachelor’s degree in a relevant area and knowledge of best practices in social work and

• Understanding of issues pertaining to HIV/AIDS, homelessness, mental health,

• Some knowledge of building systems, maintenance, and building rehabilitation.

• Prior experience in grant/funder reporting and familiarity with HUD 811, Continuum

• Experience creating and evaluating programs in a residential setting.

• Comfortable working in a diverse setting and affinity to do so.

• Reliable vehicle, cell phone, and on-call availability.

• Ability to work a flexible schedule and lengthy hours at times.

• Exceptional multi-tasking and organizational skills.

DOORWAYS provides equal employment and social service opportunity to all regardless of

race, color, sex, national origin, ability, gender, gender identity, gender expression, or sexual

orientation.

If interested, please send cover letter, resume, and a completed employment application to

employment@doorwayshousing.org.

ACKNOWLEDGMENT

I have read the above job description and fully understand the requirements set forth therein. I

hereby accept the position of Residential Program Director and agree to abide by the

requirements set forth and will perform all duties and responsibilities to the best of my ability.

This job description is illustrative only and is not meant to encompass all possible duties that an

employee may be called upon to perform or all conditions that an employee may encounter

during the course and scope of the employee’s employment.

I further understand that my employment is at-will and thereby understand that my employment

can be terminated at-will by the facility or myself and such termination can be made without

notice.

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