About us

Done by Dorfman is a small business in Beverly Hills, CA. We are professional, agile and professional.

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities
• Company perks

Front Desk Operations:

• Greet clients and visitors in a warm and professional manner.
• Manage the reception area, ensuring it is clean and welcoming.

Appointment Scheduling:

• Schedule and confirm appointments for clients using the spa's booking system.
• Coordinate with spa staff to ensure smooth scheduling and minimize wait times.

Client Communication:

• Answer phone calls and respond to inquiries, providing information about services, pricing, and spa policies.
• Communicate with clients to confirm appointments and provide any necessary pre-appointment instructions.

Check-In and Check-Out:

• Check-in clients upon arrival, verifying personal information and ensuring accurate record-keeping.
• Process payments with Clover and provide receipts at the end of appointments.

Maintain Client Records:

• Update and maintain accurate client records in the spa's database, including the capturing of pre-treatment photos.

Ensure confidentiality of client information in compliance with privacy regulations.

Product Knowledge:

• Familiarize yourself with spa services and skincare products to effectively answer client questions.
• Promote and upsell spa products and services when appropriate, commission applicable.

Administrative Support:

• Assist with administrative tasks such as filing, data entry, and managing office supplies.
• Collaborate with other spa staff to ensure seamless daily operations.

Handle Queries and Concerns:

• Address client concerns and inquiries promptly and professionally.
• Escalate issues to management when necessary.

Maintain a Welcoming Environment:

• Ensure the waiting area is comfortable and inviting for clients.
• Address client needs to enhance their overall experience.

Collaboration with Med Spa and Plastic Surgery Team:

• Work closely with other med spa and plastic surgery staff, including nurses and patient consultants, to coordinate client appointments and provide a cohesive experience.
• Assist with social media content creation when necessary.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a customer service or receptionist role is preferred.
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and familiarity with spa management software.
• Ability to multitask and handle a fast-paced environment.
• Knowledge of skincare and spa services is a plus.

Job Type: Full-time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Healthcare setting:

• Med spa
• Outpatient

Medical specialties:

• Plastic Surgery

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Beverly Hills, CA 90212: Relocate before starting work (Required)

Work Location: In person