Company DescriptionEvery dog is unique - especially your dog! Visit a Dogtopia location near you for open play dog daycare, overnight boarding or spa services and experience personalized care and exceptional customer service. Our convenient live webcams offer a peek into your dog's day and peace of mind that they're having the time of their life with their canine friends and our well-trained, loving staff.Job DescriptionWe are a national company - check us out at www.dogdaycare.com (apply online - simply click on Canton from the map and fill out the online application).Dogtopia is seeking a hardworking, organized, and self-motivated Store Manager for busy dog daycare.Hours: 40-45 hour work week.The Store Manager is responsible for maintaining accountability and safety for a team of up to 15 employees and a group of up to 100 customer dogs (once we are done growing)! We are a fast-paced business and the candidate should be prepared to spend the entire shift on his/her feet. Multi-tasking and maintaining organization in a busy environment is required.Primary functions include but are not limited to:Upholding and setting the example for our company valuesProviding the highest level of customer service to our clients, including managing any customer complaints through our online customer satisfaction rating systemSuccessful interviewing and hiring of team membersOverseeing training and developing of team members, including offering daily feedback as well as writing and delivering performance reviewsOverseeing the maintenance of store social media presenceMaintaining and monitoring store supply levels and budgetingAbility to invoice customer purchases accurately, as well as monitor accountability of team in this areaIn-store and out-of-store marketing such as local dog events, special promotions, and customer competitionsEnsuring that all Dogtopia health and safety policies are followed with regard to the dogs and the team membersBenefits include:Free Dog Daycare: one dog per shift - must meet all daycare requirementsRetail DiscountPaid VacationMedical, Vision and Dental insuranceTHIS IS A GREAT JOB, BUT IT IS HARD WORK!QualificationsSuccessful candidates should:Have a minimum of three years of direct management experience of a team of 15 or more employeesHave a genuine affinity for dogs; they are the center of our business! We do not breed discriminate so if you have a fear of certain dogs, this is not a good fitBe willing and able to learn basics of dog behavior; attending the playrooms will occasionally be requiredBe proficient in Microsoft Office including ExcelPossess strong verbal communication skills and the ability to train and develop teamsPossess strong skills in organization, multi-tasking, and maintaining oversightDemonstrate proven customer service skillsMust be at least 18 years of age!Additional InformationAll your information will be kept confidential according to EEO guidelines.