Description

DMS Health Technologies is the best-kept secret as an employer of choice. Help to make us the worst-kept secret and join a winning team! DMS is a place where great people do great work and inspire others to be even greater. We believe our work is more than work, our customers are more than customers, and our people are equipped and encouraged to deliver the kind of health care and service other people want and deserve. 

Visit our website to learn more about our remarkable company: Mobile & Fixed Site Imaging Solutions - DMS Health

Summary  The Help Desk Representative’s role is to provide a single point of contact for end-users to receive support and maintenance within the organization’s desktop computing environment.

• Serving as the first point of contact for users seeking technical assistance over the phone or email. 
• Performing remote troubleshooting through diagnostic techniques and pertinent questions. 
• Determining the best solution based on the issue and details provided by the users. 
• Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and related hardware and software to deliver required desktop service levels. 
• Collaborating with DMS IT Team members to ensure efficient operation of the DMS computing environment 
• Maintaining an inventory of all IT equipment, including but not limited to desktops, laptop, printers and other IT components. 
• Partnering with third-party support and PC equipment vendors. 
• Conducting research on desktop products in support of PC procurement and development efforts. Evaluate and recommend products for purchase. 

Requirements

Education and/or Experience  

• Bachelor's Degree in related field; or two to four years related experience and/or training; or equivalent combination of education and experience. 
• Excellent verbal, written and interpersonal communications, relationship management, critical thinking, detail orientation and problem solving skills.
• Knowledge of IT ticketing systems and hands-on hardware troubleshooting experience. 
• Working technical knowledge of current protocols, operating systems, and standards, including Windows Operating Systems, TCP/IP, DNS and DHCP. 
• Ability to operate tools, components, and peripheral accessories. 
• Able to read and understand technical manuals, procedural documentation, and OEM guides. 
• Must be self-motivated with the ability to effectively prioritize and execute tasks under deadline pressure. 
• Must be team-oriented with strong collaboration skills. 

Computer Skills

• Excellent technical knowledge of PC and desktop hardware. 
• Excellent technical knowledge of PC internal components. 
• The individual should have the ability to access job related internet websites, review on-line documentation and knowledge of Microsoft Office Suite. 
• Ability to conduct research into PC issues and products as required. 

Certificates, Licenses, Registrations  

Certifications in A are preferred, not required