Job Summary

Local Insurance Agency looking for a Part- Time Customer Service Rep. with computer skills.

Responsibilities

• Answer incoming calls and route to appropriate department
• Develop a positive, professional relationship with customers while providing accurate and timely information
• Initialize new and existing customer accounts while following up to ensure satisfaction levels remain high
• Update product information on website, social media, and other internal systems
• Identify potential problems in customer service and resolve them before the customer reaches a point where they cannot be resolved
• Update internal records with customer information
• Maintain records of all interactions with customers in internal system. This includes daily activity logs, weekly activity reports, etc.

Skills/Qualifications

• Proven working experience as a CSR or similar position preferred but not required.
• Excellent communication skills, both written and verbal. This includes the ability to write well, speak well, listen well, and understand what is being said to address problems or issues.
• Customer service orientation. Ability to work as part of a team to address the needs of all customers.

DMAS Insurance is an Equal Opportunity Employer

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 24 per week

Benefits:

• Flexible schedule

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person