**Job Details**

**Call Center**

Customer Service Representative Staten Island, Posted: 2/13/2022 Job Description Job ID#: 52459

Job Category: Call Center

Positions Available: 47

**MMC Group is seeking to identify candidates that meet the following:** **Client Services Representative** **Start 5/19/22** **Location: Staten Island, NY** **PAY RATE: $16.50 per hour** **Job Description**

* Work in a fast paced, heavy volume inbound call center servicing customer calls to the state funded program.

* Assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance the state funded program.

* Disseminates information on a variety of state funded programs related topics using training materials, handouts and online tools.

* Responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.

* Responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.

* Performs appropriate transaction(s), completes corresponding outbound correspondence and completes internal documentation and handoffs.

* Required to meet or exceed minimum standards for production and accuracy depending on assignment.

* Performs account updates in strict adherence to departmental policy and procedures

Job Requirements **Qualifications & Required Experience:**

* 1yr Customer Service exp. (Retail or Call Center)

* General computer & internet skills a must

* High School Diploma or Equivalent

**HOURS** The training hours are Monday through Friday 8:30 am to 5 pm for 3 weeks. Must be able to work Monday through Friday 7 am to 7 pm and Saturday 8 am - 2 pm (40 hour work week)

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