As a Unified Communications Service Specialist, you have a key role in our Unified Communications and Collaboration Services Competence Center (UC&C) as public and private cloud services become all pervasive across the DLL business lines and IT. On one hand you are responsible to support, maintain and evolve our Unified Communications services (including managing the vendors and service levels) and on the other hand you have a role to facilitate the change adoption in our company.

Your focus will be centered on delivering end user support, execute changes, facilitate adoption and technical knowledge (preferably also certifications) and practice-oriented recent experience in Microsoft365 is a must. Your goal is to restore service, improve service maturity, improve user experience and contribute to building the most fantastic Team.

Day to day:

• Solve incidents and execute changes
• Manage the Cloud service providers from operational perspective (aspects like delivery security and compliancy).
• Communicate with stakeholders, eliminate/escalate impediments, help manage risk, and driving relentless improvement.
• Manage internal customers through agreed service levels and expectation management.
• Hands-on, pragmatic and professional (right solution in right place, striving for added value without overdoing).
• Be an evangelist of UCC services and its way of working to the rest of DLL.
• Stay up to speed with the newest UCC Cloud technologies and developments.
• Pro-actively collaborate with other IT teams, business teams and our partners.
• Actively participate in communities/forums on Unified Communications & Collaboration.

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.

“We not only live up to the expectations of our customers for today, but also anticipate their market needs of tomorrow.”

Essentials:

• Associate degree.
• Between 2-5 years of experience.
• Technical and service delivery experience with:
• Microsoft 365, Office 365.
• Microsoft Teams.
• (Microsoft) Security
• Experience in 1 or more of the following areas:
• service level management, preferably in the Cloud Service provider context.
• vendor/partner management (including licensing models).
• User Experience (UX), End User Adoption and Change management (ACM).
• Experience in working in Agile/Scrum environment.
• Good communicator in speech and writing in English and Dutch.
• Customer Oriented, Stakeholder Management Skills (networker).

We are looking for a T-shaped person. This means the ideal candidate preferably has strong communicative skills, has a clear customer focus and is a fast learner. Next to this the candidate has an IT background with specialization and/or recent experience in servicing unified communications cloud services including user adoption and change management. The candidate is passionate about IT, cloud solutions like UC and Collaboration tooling and delivering this to the end-user.

The role benefits from knowledge and experience in IT areas like IT operations, workplace, IT Service Desk, Modern Voice cloud technology and Security. The candidate understands that for success he/she is dependent on working together with other teams and collaboration in multi-disciplinary projects is part of the job. The environment is very fast paced with your team having responsibilities over multiple projects of various sizes at all times.

Choose wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL

Settling in

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world

Good to know

• Deadline for application: March 31st
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: www.workingatdllgroup.com
• DLL’s referral program applies
• #remote
• For more information, please contact our Talent acquisition partner Omnia Hassan via omnia.hassan@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.