As a Collections Specialist, you will be expected to execute adequate and timely collection and/or instigate recovery activities in order to minimize risk costs and optimize returns.

Day to Day

• Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
• Communicate with debtors by telephone and in writing
• Manage debtors and arrears process
• Identify quality adjustment requests
• Multi-tasking and time management
• Attention to detail in updating system with notes
• Continue all necessary actions to collect payments and/or terminate accounts
• Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery
• Time Management and Prioritization

“We lead the way in meeting the need for flexibility and transparency which our customers increasingly expect.”

All members enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with the possibility to work from home.
• Career development opportunities: online learning, and member development programs.

Essentials

• Bachelor's Degree strongly preferred
• 0-2 years of collections, customer service, and/or sales experience preferred but not mandatory
• Experience & knowledge in the leasing & finance sector is a plus
• Ability to speak French or Spanish is a plus
• Customer focused
• A team player with excellent interpersonal skills
• Quality driven and results oriented
• Able to work in a very fast-paced environment and adapt to situations
• Ability to use and navigate Microsoft products
• Team Player

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives.

Our four wellbeing categories are as follows:

• Connection – Build meaningful connections with other DLL members
• Health – Manage mental, emotional and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

There are things that matter to our members and the wellbeing of our members matters to DLL!

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good to Know

• Deadline for application: February 26, 2023
• The selection process may involve an assessment.
• Applications via email will not be reviewed. Please apply online via our career website: workingatdllgroup.com
• DLL’s referral program applies
• For more information, please contact our Talent acquisition partner Bennett Mario via bennett.mario@dllgroup.com

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.