DirectViz Solutions is a high-level, strategic consulting services firm that meets mission IT needs for government customers. We are hiring for a Service Desk Technician for a new 5 year prime contract. This position, is located in Corpus Christi, TX. and requires an active interim Secret clearance to begin work.

Service Desk Technician

Required Skills/Experience:

• Working knowledge and experience with MS Windows 10
• Working knowledge and experience with MS Office 20XX and up
• General working knowledge and experience with printers
• Desktop/printer troubleshooting skills

Desired Skills:

• Active Directory Users and computers familiarity
• Software installation and troubleshooting
• Basic network functionality/troubleshooting
• Knowledge of MS Teams and troubleshooting (connection/camera/mic)
• Experience with remote access software
• Experience with ticket systems (i.e. Remedy/CA)
• Assisting users with software, printer, file access, logon and other issues
• Proper phone etiquette when assisting users

Requirements:

Security Clearance: SECRET, Interim SECRET required to begin work

Education Requirements: BA/BS degree and 1-5 years of experience, or AA/AS/Tech School degree and 2 years of experience

Certifications:

• IAT Level I (or higher) certification (Network , A , CCNA Security, CND, SSCP)
• Windows Desktop support certification/training (is required within 60 days of start)

Physical and Mental Qualifications:

• Be able to maintain awareness during scheduled working hours
• Prolonged periods sitting or standing at desk and working on a computer (mouse and keyboard)
• Able to lift up to 15 pounds
• Excellent verbal and written communication; good command of the English language
• Execute tasks independently and work as a team
• Learns and memories routine tasks
• Strong organizational, grammar, business correspondence, and self-management skills
• Candidates must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations will be provided for employees with disabilities.
• DVS retains the right to change or assign other duties to this position.

DirectViz Solutions, LLC (DVS) is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant for employment because of race, color, sex (including pregnancy), age, gender identity, creed, religion, national origin, sexual orientation, marital status, genetic information, disability, political affiliation, protected veteran status, or any other status protected by federal, state or local law.

DVS has a zero-tolerance policy for harassment, threats, coercion, discrimination, and intimidation. Employees may file a complaint or exercise any right protected by Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, as amended, Section 4212 of the Vietnam Era Veterans Readjustment Assistance Act of 1974, or the Veterans Employment Opportunities Act of 1998.