Description

We are seeking an experienced and dynamic Sales Operations Manager to oversee our sales department. This role ensures the smooth functioning of the sales department while optimizing processes, and fostering a positive, accountable atmosphere within the team. The Sales Operations Manager will be responsible for building and maintaining systems and processes that streamline operations, making it as easy as possible for our customers to do business with us and for our employees to accomplish their goals. Additionally, this role will involve understanding our customers' needs and providing support to Sales Representatives who acquire new customers and our Business Development Representatives who support existing customers. The ideal candidate will possess strong leadership skills, a customer-centric approach, and a passion for driving accountability within the team, and the ability to implement streamlined systems.

Key Responsibilities:

• Develop and implement efficient and scalable sales processes to enhance productivity and drive growth.
• Collaborate with cross-functional teams to identify areas for improvement and implement solutions that enhance the customer experience and ease of workflow.
• Lead, mentor, and motivate the sales team to create a positive work environment that fosters accountability and high performance.
• Work closely with business development representatives to ensure existing customers receive exceptional service and support.
• Provide guidance and support to sales representatives in identifying and acquiring new customers.
• Analyze sales data and metrics to identify trends and opportunities for improvement.
• Implement training programs and initiatives to continuously develop the skills and capabilities of the team.
• Establish and maintain strong relationships with key customers to understand their needs and preferences.
• Oversee the implementation and utilization of CRM systems and other sales tools to streamline processes and enhance efficiency.
• Monitor and report on key performance indicators (KPIs) to senior management, providing regular updates on sales performance and operational efficiency.

Required Skills/Abilities:

• Proven experience in sales operations or a related field, with a track record of optimizing processes and driving results.
• Strong leadership skills with the ability to inspire and motivate a team to achieve goals and objectives.
• Excellent communication and interpersonal skills, with the ability to build rapport with both internal teams and external stakeholders.
• Customer-centric mindset with a focus on delivering exceptional service and support.
• Analytical mindset with the ability to interpret data and metrics to drive strategic decision-making.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Experience with CRM systems and sales tools, with a strong understanding of their capabilities and functionality.

Qualifications

• Proven experience in sales operations or a related field, with a successful track record of optimizing processes and driving results.
• Customer-centric mindset with a focus on delivering exceptional service and support.
• Analytical mindset with the ability to interpret data and metrics to drive strategic decision-making.
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure execution.
• Strong working knowledge of CRM systems and sales tools, with an understanding of their capabilities and functionality.
• Highly skilled in leadership with the proven ability to inspire and motivate a team to achieve goals and objectives.
• Excellent communication and interpersonal skills, with the ability to build rapport with both internal teams and external stakeholders.
• Proven aptitude to succeed in a fast-paced and constantly evolving environment.

BENEFITS:

• Medical, dental, and vision benefits are available for employees and their families (employer pays 80% of the monthly premium for the employee).
• 401(k) retirement plans with company match
• Insurance is available for long-term disability, life, accident, and AD&D.
• Annual health and wellness reimbursements of up to $250
• 10 days of PTO available after 60 days (PTO can be used for any reason, including sick leave).
• 8 company-paid holidays
• Dillanos Family Fund Employee Hardship Program
• Casual dress code
• Strong commitment to community support
• Community involvement and volunteer opportunities
• Lots of company-wide gatherings, team outings, and fun events
• $22.00 to spend each month on coffee or retail merchandise
• Employee discount on coffee and products
• Eligibility for tuition reimbursement after 3 years of employment
• Christmas bonus
• Unlimited coffee and energy drink consumption!