vcita is a compact, quick-smart app that keeps you fully connected to your business, whenever and wherever you are working from.With vcita, you can track and perform all your daily tasks, from the 'first hello' to the last invoice:charge and collect payments, invite clients to book you online, create branded invoices and quotes, and send SMS appointment reminders -all in a few simple clicks, from one single app.Founded in 2010 by a team of four, vcita set out to change the way people turn their passions into a business. Today, as a market leader in the small and medium-sized business management space, the company has grown to a team of over 100 but remains focused on the original goal. Tailored specifically for service providers, our software continues to redefine the way they interact with their clients by driving more opportunities from the web, mobile, email, and social with ease of use designed for the average person.Our teams are based out of Tel Aviv Israel, Bellevue Washington, and Tampa Florida.About the TeamWe are a small but mighty client success team! To match the demand for vcita, we are seeking individuals that will fit our passionate, competitive, and collaborative team atmosphere. Creating inventive solutions for our clients is ingrained in our DNA. Our most successful CSMs are curious about the client and the products capabilities. They are always thinking outside of the box for ways to complete our clients journey. We have a strong team-based culture as well as training and development options to make sure you have what you need to be and do your best.The RoleCarry the excitement of our product through the post-sales engagement process into the renewal stage.Maintain ongoing technical knowledge of the productEncourage and empower experts to achieve their business goals and objectives by leading online consultation calls and one-on-one onboardingsIdentify upsell and growth opportunitiesUnderstand and assess customer requirements, level of adoption, and risk in renewing their subscriptionCollaborate with the Sales and Support teams to ensure a smooth transition of ongoing client managementProactively reach out to clients for subscription cancellations and collection of late paymentsProvide continuous feedback and new feature requests to our product and marketing teams in Tel-AvivWork with our marketing and product teams to ensure the voice of the customer is sharedYour Experience & Skills1-3 years of experience as a CSM, Technical Sales, or Support in the SaaS industry with a focus on the SMB marketKnowledge of client workflows that are vertical-specific like Light Health, Finance, and/or Coaching/ConsultingA strong curiosity around all things technical. You love finding solutions where they might not seem obviousA tenacious sense of ownership and self-awareness with a positive attitude, empathy, and high energyExcellent communication skills: utilized with our clients, as well as delivering effective feedback to your peers and managementAbility to take initiative and adapt to evolving go-forward strategiesAppreciation for dad jokesExperience using Hubspot, Looker, Zendesk, JIRA, HTML, and various CRM systems.Professional proficiency in Spanish or HebrewCompetitive pay and stock optionsComprehensive health benefits package- 100% of premiums paid for health, dental, vision, life and disability.50% of Dependents premiums.401k with employer matchFlexible Spending AccountsObserved holidays, generous PTOGenerous Parental Leave planFrequent team events and perks with a culture of collaboration, fun and mutual support.Disclaimer: vcita is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, faith, gender, gender identity or expression, sex, sexual orientation or stereotyping, national origin, genetics, age, ancestry, ethnicity, medical condition, pregnancy, marital status, partnership status, family or parental status, physical or mental disability military or veteran status, citizenship status, or any other status protected by applicable law.Can't find the position you're looking for?Think you belong with us?Copyright 2024 vcita Inc. All rights reserved.#J-18808-Ljbffr

by Jobble